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Imperial International Hotel: Traveller Reviews

Ground Floor, Block D Warisan Square | alan Tun Fuad Stephens, Kota Kinabalu 88000, Malaysia
Hotel amenities
Imperial International Hotel
Ranked #33 of 85 hotels in Kota Kinabalu
3.5 of 5 stars 204 Reviews
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204 reviews from our community

    Trip type
Traveller rating
    18
    107
    54
    19
    6
Date Rating
Kota Kinabalu, Malaysia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“Never gonna stay in this hotel again!!!”
2 of 5 stars Reviewed 26 January 2012

I stay in this hotel for 1 week, for bussiness purpose (due to all of other hotels were fully booked).
The facts that happened to me :
1. front staff were not friendly at all
2. I'll rate the breakfast for 7 out of 10
3. I put my shirt in their laundry, and when it came back to me, the shirt color was change (from soft pink to white)
4. I stayed in the top level, and at that time, there was a heavy raining, suddenly around 6 pm, the electricity in my room was gone..(Blackout in a hotel???come on!!!!) and the next morning, I found a bucket full with water in fromt my room door and also in other places in that floor.
5. There is also one day, that they didnt clean my room properly.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Langkawi, Malaysia
Senior Contributor
32 reviews 32 reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
“Great Location but not "International"”
2 of 5 stars Reviewed 31 December 2011

Walk in to the hotel for 1 night stay. Looked great from outside. Check in was okay. Went up to the floor , and you can smell musty smell from the carpet. Room was modern at the first look, but then I realized there are a lot of maintenance work to be done not only the room, but the whole hotel. Room cushion was peeling off, mirror with stains, hairs on bathroom floor. bed sheet was stained as well. Not much of TV channels - plus blurry reception.The type of room that I stayed was a Court room - with inside view - which means outside room window you could only see a banquet walking hall. Since me and my wife were staying for 1 night, so we didn't bother to change our room. No ashtray in room can be found even though it is a smoking room. Bathroom not much amenities, but luckily we brought our own. Overall not so good experience, and better stay else where.

  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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“Great location but poor finishing”
3 of 5 stars Reviewed 8 December 2011

The hotel is centrally located, close to shops and restaurants. However, it is shabby despite being renovated recently. The floor tiles are chipped. The seat of the chair is peeling. The material used for the bathroom is of poor quality and cannot withstand the moisture in the bathroom. The toilet bowl is chipped.The rack which holds the soap in the shower cubicle has dropped off. It is a pity because the hotel room is clean and the sevice is ok.

Room Tip: For a central location, you should try Hotel Eden instead.
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Leaves a lot to be desired”
3 of 5 stars Reviewed 7 December 2011

LOCATION: This is the biggest selling point of Imperial International Hotel. It is located at city center, near waterfront, Filipino Market and shops.

ROOM: Room is big. Unfortunately, lighting is poor. Wifi is not available inside the room; instead, cable connection is required. This can present a problem to smartphone and iPad users.

SERVICE: I can't say much about service, as I only stayed one night here.

  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Kuala Lumpur
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“2 Star for this hotel”
2 of 5 stars Reviewed 27 November 2011
1
person found this review helpful

There is no parking space for taxi or anyone to pick/drop you. Room service done but they didn't leave any towels behind. We had to call them.

Location is good. That's all.

Room Tip: Choose another hotel.
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  • Stayed November 2011, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Imperial International Hotel Also Known As

  • Imperial International Kota Kinabalu
  • Hotel Imperial International
Address: Ground Floor, Block D Warisan Square | alan Tun Fuad Stephens, Kota Kinabalu 88000, Malaysia

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