Just came back from Pangkor today. Went there for a weekend getaway with my 3 kids. The hotel was fully booked so we had to stay at the garden wing. We checked in at the Lumut jetty at 2 pm. It was hassle free and it was such a relief that they have a separate lane / booth for the guests of this hotel so we don't have to queue with the crowd !! (And the crowd was huge due to the long weekend ! ) We also board the ferry on the other side of the jetty and does not have to queue with the rest of the crowd and the ferry's for guests of the hotel and another resort only. We left our / checked in our bags at the counter in Lumut and they sent them to our room later at the hotel. When we arrived at the hotel jetty in Pangkor, we boarded a shuttle to the hotel and the check in was also very fast. I was not expecting much from the hotel but was really pleasantly surprised to see the beach .. it was beautiful and since it was a private beach, the were only a few hotel guests there and my family had so much fun. The sunset there is amazing. There were 2 pool areas, one at the pacific wing and another in front of the hornbill feeding area. My sons loved that pool! I could not find fault with the service at the hotel. The staff were all friendly and helpful. As with most hotels in Malaysia, some do seem to be extra nice to the "Mat Salleh" or caucasian tourists but they were nice enough to me and I've seen it happening even in the most expensive hotels. The food is good. We ordered room service and the room service boy was very amiable and helpful. The only down side to the hotel is that it is in a need of a major renovation. The garden wing rooms are old with box tv and even some missing cabinet handles. However, the rooms are very clean. Pity. It would have been one of the most excellent weekend getaway if only they would renovate the rooms as the beach and hotel service is truly good. Check out was also hassle free and we left our bags at the lobby and picked them up at the Lumut jetty. Would I come again with my family ? Definitely.

The setting of the Island is amazing. Too bad the facilities are not up to scratch.

The rooms and restaurants are in desperate need of renovation...

the locvation is actually absolully great, so great it is compemsating for some minor lacks maybe;
there is a huge, long and wide beach, exclusivly for the hotel (natural limitation by the bay) and no fught for sunchairs; anyway great for relaxing; there is also a huge garden area for walking and biking; the island is anyway small and idyllic, several places you can reach by foot; the service (room, reception, resto) was ok, with some room for improvement in regards of "hospitatlity"; the rooms are ok, I would say an "ok 4 star", nothing too special, at least the Ocean Wing rooms, but nice view! And attention with the visitors: there are many monkeys, even entering your room...

We booked two rooms for four of us, but booked another room the day before our arrival. Receptionists could not find the extra booking so we had to wait for a while. The rooms only had a glimpse of the sea and one room was on another floor. Worst still, one fridge had the remains of some chocolate cake left in the fridge!

Rang reception for it to be cleaned and a cleaner came. She came only with a cloth and no detergent. While she was there, I thought she might be able to clean the phone which smelt of someone’s armpits. No problem, same cloth with no detergent. After the cake was taken away, it was left in the same corridor outside a door that said ‘’Staff’’.

A number of things could do with a bit clean including the sides of the long bath. Lifts – the doors close too quickly. Wine – a huge mark up bu we had a bottle every evening. Air-conditioning units needed a clean as it was noisy. Pool was adequate. Cabinets to kettle – could do with some fixing as the doors bang. Kettle – water spills when poured and one not working. No shaving points in all three rooms. TV reception is poor. Blinds broke.

On the plus side, broadband was very good and so was the evening buffet which costs a bit if you have a family. The island has lush tropical surroundings with lots of beautiful trees and greenery. But expect some mosquitoes after dawn. On our last day, we went on this crazy rubber ‘the great mable’ motorboat ride. It was exhilarating! That was the highlight of our four nights.