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Summerset Resort: Traveller Reviews

Lot 2547, Kuala Rompin, Kuantan 26800, Malaysia
Hotel amenities
Summerset Resort
Ranked #22 of 34 hotels in Kuantan
2.5 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    0
    0
    5
    0
    6
Date Rating
Kuala Lumpur
Contributor
19 reviews 19 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Colonial hotels here simply means it's OLD and rundown!”
1 of 5 stars Reviewed 19 August 2007
5
people found this review helpful

I was at the resort from 4th to 6th of August 2007 with my collegues for our annual company trip. The trip was organised by the committee and I was told that the place is very nice and the activities there was great.

The whole trip started of terribly as it took us almost 5 hours to reach the resort by bus which was quite tiring. Upon reaching the resort, we were greeted by a terrible dance by the hotel staff! It was so horrible that all of us actually got rather annoyed by it.

The rooms we stayed in was old and quite badly maintained. The ceiling and walls had not been repainted so very long and the furniture looks rather old and is in need of replacements.

Food at the hotel was equally terrible. During the 3 days stay, we had 6 meals (2 breakfast, 2 lunch and 2 dinners) and I only recall one dish that taste ok!

Activities there was also bad as telematches organised by the hotel were pathetic.

Overall, I wouldn't recommend this resort to anyone I know. Instead, I think I'll ask them to give it a skip! Oh, did I mention about the traumatic experience I had during one of our dinners where the hotel staff gave us a performance of their own.

  • Liked — Basically nothing except the lobby where it gives you a nostalgic feeling.
  • Disliked — Terrible rooms and toilets, bad housekeeping, and worst of all, TERRIBLE food!
  • Stayed August 2007
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Malaysia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Good Holiday”
3 of 5 stars Reviewed 4 June 2007
3
people found this review helpful

I went to Summerset Colonial Hotel and Villas from 1st to 3 rd June. The journey was sooo long because we got lost on the way there. It took 6 1/2 hours from KL because there was an inadequacy of signboards and the website map was not detailed enough. However, the hotel is quite good, clean and comfortable. The pool has a good landscaping and design but I give it the thumbs down for safety and cleanliness. No life guard even though they have a diving pool 3.6m deep which was just cordoned off with red/white tape. A fence would be more appropriate. There was also no requirement for swimwear at the pool, so people were going in in their clothes and tudung. I understand the need for Muslims' modesty but surely they can afford the type of swimwear now available widely which covers the whole body and swim caps.
There is just one restaurant at the hotel, so like it or not u have to eat there. The variety is not much but what they serve, they cook it quite well.

The hotel room is quite comfortable but I wish they would provide balcony chairs so that we can enjoy the view outside.

The hotel is surrounded by natural peat swamps and there are a number of easy walks on paved trails for yound kids. I even pushed my stroller around on the trail.

  • Liked — Comfortable and clean
  • Disliked — Have to walk up 2 flights of stairs.
  • Stayed June 2007, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Summerset Resort Also Known As

  • Summerset Hotel Kuantan
Address: Lot 2547, Kuala Rompin, Kuantan 26800, Malaysia

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