Stayed with my wife and baby daughter for 3 nights. On the way to the airport in KL we realised we'd forgotten the buggy. Rang ahead to the hotel who had one ready on arrival. Check in seamless, lobby was beautiful as were the cold drinks on arrival. We hired one of the hotel mini convertibles for a great day driving around the island.
Views from the pool area and balcony were simply stunning. My wife had an early spa appointment and the staff invited my daughter and I to use the spa pool as they had no other bookings. Having the entire spa area to ourself was very special. Food choice was excellent, but it's not cheap for food and booze compared with elsewhere on the island. Can't wait to visit again.

On the surface the public areas look good, but the rooms are tired, small, noisy (you can hear every single person walk past in the corridor), not all of them have a balcony/patio, there is a really odd window between the room and bathroom (which serves no useful purpose but could certainly kill any romance) and it's hard to get into the bath/shower as there is a really wide side to clamber over.

The food and drink are expensive (RM29 for a 1L bottle of water) and the general quality is average at best. The breakfast buffet food and especially coffee seems to lack freshness and most days we had to wait to be seated. The a la carte restaurant was closed for 4 days while we were there as they had a business conference on which is annoying. They are also quite miserly with the tea and milk in the rooms, only one of each type of tea bag a day and often they didn't replenish the milk.

The spa treatments are very pricey which put us off trying any.

The gym is pretty well equiped for a hotel gym.

Wifi is chargable in the room for what Westin deem a nominal charge - RM45 per day, which is annoying as it seems many other 5 star hotels on the island offer it for free.

All in all a bit of a disappointment considering what we paid for the room and given the other hotel we stayed in on Langkawi, we think you can get much more for your money elsewhere.

Overall the hotel is worth the stay. The service/staff was excellent during our stay. A good live band that plays during the evenings keeping a good buzz in the hotel. We're vegetarians & the hotel made some good effort to try to accommodate our food requests. Pool is quite good. The hotel is not comparable to the four seasons which is far better in quality of rooms/ambiance. But it has better value for stay - surely the 2nd best hotel in Langkawi.

The main building and pools have been renovated and looked nice, but the rooms are terrible old!
The food is the worst ever! We were there during christmas time, probably the most busy time of the year and they were not prepared for this! Luckily we were up early for breakfast, but others were waiting in line about 30-60min. just to eat breakfast!!!
3 days in a row, I tried to order a breaded chicken sandwich and every day they were out of breaded chicken ( from a small menu!) I ordered a Mohito drink, sorry we are out of Mohito....
The food here is the most expensive resort food I ever had and ridiculous small portions and worst taste ever!
I only have 3 words to say: Don't go there!!