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Desaru Golden Beach Hotel: Traveller Reviews

Tanjung Penawar | Kota Tinggi, Johor Bahru 81907, Malaysia
Hotel amenities
Desaru Golden Beach Hotel
Ranked #44 of 60 hotels in Johor Bahru
2.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    1
    3
    7
    3
    11
Date Rating
Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
“Horrible!”
1 of 5 stars Reviewed 14 September 2010
3
people found this review helpful

This hotel is nightmare, all pictures on the web site do not correspond to reality, the coffee house is not as showed in the pictures, no one of the dish on the picture is available, and there is not a western cuisine

I have booked and prepaid a family room, detached from the main building, for three night (three bed plus one added, cost 195 SGD for night), we have reached the hotel at 6.00pm, the first comments come from the tables on the restaurant, with dirty towels and mouse droppings on.
The room was very small, with a bad smell (mildew) ad not well clean , I go back to the reception, asking a bigger room, the stairway to reach the new room, in the main building, was full of rat droppings and the corridors were sprinkled with plaster detached from the ceiling.
The room with four beds was smelly to(mildew) and dirty with mushrooms grown on the bathroom door frame.
We go back to the reception asking to have a refund and leave the hotel, after our request, the receptionist propose as a suite on the beach, at the same price, the new accommodation was good, but when I go to open the French window, the bottom part of it, fell down together with a glass, so I call the reception asking to repair, the answer was to change again the suite with another suite, and this close the room matter.
The day after we went for lunch buffet, and we found that the dishes to use for lunch, they were dirty, with mouse droppings, flies and gnats dead on.
I called the restaurant manager asked the reason for this'. I refused to touch food, do not recommend this hotel to anyone, stay away

  • Stayed September 2010, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask emelancia about Desaru Golden Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Not completely bad but I would search for something else next time”
2 of 5 stars Reviewed 11 September 2010
3
people found this review helpful

Everything about the resort was below average. I don't completely regret staying there but I am certain that better choices are out there. Food choices are pretty limited. We ended up going to hotels next to it for dinner.

Service quality is very poor. My next door room had ordered room service, and it took nearly 48 hours for the staf to clear the food tray placed outside the door. That explains it all.

  • Stayed August 2010, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask BanduW about Desaru Golden Beach Hotel
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“Fantastic, good for money, peaceful and quiet, staff cant do enough”
3 of 5 stars Reviewed 5 August 2010
1
person found this review helpful

need moscito nets and repelant definately. Staff absolutaly brilliant and friendly. Beach quiet and only few yards from the challet. Food good value for money and the room service excellent. Golf course good. Not much entertainment, but development on the move starting this year, I would definately go back again just for the relaxation and peace and quiet.

  • Stayed May 2010, travelled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mdee47 about Desaru Golden Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johor Bahru, Malaysia
1 review
3 helpful votes 3 helpful votes
“Worst among the worst.”
1 of 5 stars Reviewed 25 July 2010
3
people found this review helpful

Our room, so-called, Sea Villa Room is a dirty and shabby, it seemed that the room had been deserted for decades. The furniture is old, with rusty shower fittings. The air-conditioning unit was so noisy, until we have had to sleep without it. The breakfast has nothing to reflect Malaysia cuisines, except flies.

  • Stayed July 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask NGMW about Desaru Golden Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singapore
1 review
2 helpful votes 2 helpful votes
“A disaster desaru hotel (part 1)”
1 of 5 stars Reviewed 12 April 2010
2
people found this review helpful

Upon checking in, the room given to us was with an air con that ran slower than my grandfather. The so called cool air blowing out was only effective for the person standing under the air con. Any further you will have to bring your own.
Of course we asked for a change! But you know what, another room given to us has a slightly better air con but the heater was not working!

  • Stayed April 2010, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask peterpann3388 about Desaru Golden Beach Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Desaru Golden Beach Hotel Also Known As

  • Hotel Desaru Golden Beach
Address: Tanjung Penawar | Kota Tinggi, Johor Bahru 81907, Malaysia

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