Note: my rating "Very Good" is compared to typical Asian accomodations... by "Western" standards (US, UK, etc.) this would be "Average" - please read on for details.
Half the hotel is renovated - these rooms go for ~$400/night. Un-renovated rooms can be bought for around $100/night. Un-renovated rooms are on the highest floors - we had a 35th floor room with an AMAZING view of Shin Yokohama ("New Yokohama" - about 30 min. south of Yokohama city by train). Un-renovated rooms look 'dated' with early 90's furniture style, curtains and bedspread. Renovated rooms are high-end modern. Prince Hotels are a chain in Japan. They seem to cater to tour groups, sports teams, independent Asian travelers, though there was also some business clientelle.
ROOM DETAILS (un-renovated rooms on top floors):
- in-room safe (too small for standard laptop, but fits an iPad)
- micro-fridge (too small for leftover containers, but fits drinks and snacks)
- hair dryer, nice deep 'soak' tub, clock radio, small flat panel TV (no English channels)
- Western-sized two-person bed is between a US Queen and King size
AMENITIES:
- Free high-speed internet in the room - but NO WI-FI anywhere in the hotel. You must use a LAN cable in the room, and there is only one connection.
- Rental car location in the lobby, and you get FREE PARKING if you rent a car from the hotel location, which saves you 1000 Yen (~$12) per day. You MUST have an International Driver's Permit issued in your HOME country prior to arrival to rent a car. They are obtained from any driving club (e.g., AAA), but you don't have to be a member to get one. There is no charge for an extra driver!
- "Bell Captain" desk doubles as a concierege desk - they can find restaurants, train information, schedules, etc.... but most of the 'bell hops' speak very limited English, so be prepared with a small dictionary if you need more than the basic help to find something
- Self-service Laundry area on ground floor
- Great "vending" area - co-located with laundry - serves up noodles and hot food as well as drinks and snacks
- Gift Shop has a very nice selection of local sweets, maps, knicknacks, etc., in case you can't get out in the area or need a last-minute souvineer
- There's a bus to Narita and also Haneda Airports in Tokyo that run right from the front door of the hotel every 10-15 minutes all day, from early morning until around 9:30pm at night, for a very reasonable 860Yen (around $10)... they say it takes an hour, which is an accurate estimate.
- There is access at the hotel to the Subway/Metro, regional trains, and Shinkansen (bullet train), less than a 5 minute walk from the front lobby, through the attached shopping mall.
- The attached shopping mall has a food court in the basement with excellent options for takeaway food as well as nice gift and specialty items, plus a fruit 'stand' and health foods and teas. Little to no English spoken, but a phrasebook and mime works fine, and they know the word "gift" generally, and will wrap things nicely for you.
- The attached shopping mall has a department store with clothes, shoes, electronics including a fabulous camera section - again, no English, but it was no problem to buy things. Bring your passport - if you buy more than 10,000 Yen (about $120) in a single transaction, they will fill out the paperwork to give you an instant tax rebate - so your purchase is tax-free!
BEWARE/ISSUES:
- Skip the pre-paid breakfast option. Breakfast is $16 USD, and it's totally underwhelming. You have to walk through a hotel 4th floor corridor following paper signs tacked to the wall, to one of the conference ballrooms, where a bunch of generic 10-person round tables are set up, and long tables of food on hotplates are set up. They do have a huge selection of Western (British mostly) and Japanese breakfast choices - streaky bacon, soft-cooked eggs, toast, miso, rice, pickles, etc. - but it's average at best. It feels weird to be in such a big hotel with no regular restaurant for breakfast. Alternately, exit the hotel through the attached shopping mall, and go to the convenience store attached "Every Life, Every Fun!", where you can get excellent cold salads, meat dishes, and sandwiches for cheap - or there's a McD's also. Much cheaper, and better.
- the gym is NOT FREE - it's not in the hotel, it's attached, and they charge $10/day for use, as a hotel guest.
- the spa is not part of the hotel either - it's in the basement of the shopping mall, and it's not a traditional full-service spa... it's more of a yoga studio with steam rooms and hot baths... they do offer massages, but not a full menu of treatments, and no nail services. There is no swimming pool.
- There is no Wi-Fi, and the "Business Center" are two antiquated desktop computers stuck in a corner of the lobby by the front desk, which cost 100 Yen/15 minutes (about $5/hour)... the Windows software was so outdated, I could not access my work email remotely :( But it works fine for accessing public email (Yahoo, etc.)
- most US mobile phones do not work in Japan! Do not assume because your phone carrier has roaming rates for Japan that you can use your phone there. I've been able to use my phone in the remotest parts of the Sahara desert, but it did not work in Japan due to a unique technology that is not standard 3G/4G used elsewhere. I had to RENT a phone in Tokyo... this is very common, and they give you a pouch to mail the phone back when you leave - very easy to do. BUT you can't find a phone rental service in Yokohama or Shin Yokohama, so either do it at the Airport, or get one in Tokyo. You'll know as soon as you land in the airport if you can get a signal or not. If you have a SIM card in your phone, you can use your own SIM in the rental phone, or get a local phone with a local Japanese phone number.
- Cash is king! Many places don't take credit cards, including train stations (except Shinkansen) and your bank likely has a low daily withdrawl limit of around $300 - keep at least 10,000 Yen with you in cash at all times, preferably 30,000 in case you make a larger purchase... it can easily take you 2 days to find an international ATM, and then you'll be limited in what you can take out. The 7-11 ATMs (there's on in the hotel lobby) theoretically are international, though I couldn't get my US Wachovia bank card to work. The citibank ATMs DO work for international cards, but they are few and far between. The one exception is in the high-end shopping districts, where there are many more international ATMs, naturally!
Room Tip: Ask if the room was renovated or not when booking.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC