The hotel is probably the biggest in the centre of town with good facilities, nice bar area and a range of restaurants. The ordinary rooms are showing their age but there are superior rooms that have been upgraded. The staff were very helpful and friendly. What spoiled our stay was a decision to take the buffet meal (the other restaurants were pretty empty). However, by 8pm the food looked rather tired and was lukewarm. For Y2500, it was not a good deal. We also misunderstood the drinks deal and were charged an additional Y1500 for a beer. It appears that covered unlimited drinks. Matsumoto is a lovely town and the castle well worth visiting. This hotel is fairly central, but others are closer to the station. I would try one of them next time.

We were in Matsumoto on business and our client had made a reservation at the Hotel Buena Vista for us. The hotel is close to the train station. You could walk to the train station, but it may be a bit far when you have luggage to take with you. We took a taxi that cost about $4. The hotel is an average hotel. It was clean and the room had all your basic items. The room included breakfast which was pretty good. There is a bar and restaurant at the hotel, which we did not go to due to the lack of people in the those places. We adventure outside the hotel for dinner. We went to Fuku-fuku-ya restaurant which is right across from the train station. The staff didn't speak English, but they did have a picture menu that it was easy to order . The food was fantastic and very inexpensive. The hotel is close enough to walk to the Matsumoto castle, which we did and on the castle grounds happened to a have soba noodle festival going on. We enjoyed various styles of soba noodles. When we go to Matsumoto for business we usually stay at this hotel and we will again.

The hotel met our requests for a quiet room on a high floor with a view. The hotel was professionally run with bell boys to help with the luggage.

The room was clean, tidy, quiet and large.

The ground floor buffet had good western food but many dishes were not replinished and closed at 9.30pm. However this was mainly because most diners ate early.

The hotel is conveniently located near shops but the bus and rail stations were about 10 minutes walk.

Taking a bus trip to Takayama is recommended but a full day is required for this trip.

The tourist information office at the rail station is very helpful.

Gorgeous hotel! The lobby is beautiful and modern. We stayed in one of the recently rennovated rooms which was nicely appointed with a comfy bed, full length mirror, flatscreen plasma tv and sitting chair. The room was spacious, comfortable and clean. Nothing but nice things to say about this hotel. Would stay again for sure.