I have just returned from Alanya and the hotel is NOT a 4 star its more likely 2/3 Star. We arrived late in the morning and was allocated the ground floor room in block c (no see view), the fridge didn’t work, only one room had the AC the condition of the room was very poor.
I spoke to the reception staff in the morning to change my room as I was not very happy with the location, they advised no rooms were available (This is a lie as there wasn’t much people at this hotel), finally when I spoke to the manager they arranged to change the room yet again they tried allocating the room on the ground floor, finally they agreed to give me a room on the higher floors. The room was in the A block (this is the new building) and was the best room, front sea view new furniture, beds and nice fridge, again no Air-con in the 2nd room. Please note WIRELESS Internet access is only available in reception and the bar.
Staff – Some of the staff were very nice, the chap serving the drinks was extremely rude and arrogant, he would not serve more than 2 drinks at a time, there was 4 of us (inc children) so this meant I had to queue twice.
Food – The food was reasonable something different every day, however if you don’t like change then this is not for you as the food is very mild and non-english. The cups were dirty and chipped from the edge so if you have kids be careful, the plates were dirty and not very clean.
Also the hotel is 15 minutes away from Alanya City Center, a trip on the bus will cost you 1 lira (50p approx), the beach was nice and the Jeep Safari is an excellent experience, Boat ride was nice and relaxing I Paid 30 Lira per person for each excursion and both included food and drinks.
Alanya is a very nice place, very good for families, bear in mind this place is full of Russians and Germans, there was no English family in this hotel. The pool was nice and the slide was only open for 1 hour each day.
The hotel is just of a very busy highway and it is very noisy if you are trying to sleep.
Overall – I would not recommend this hotel to anyone and I will definitely wouldn’t stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC