This hotel was booked independently and appeared to offer a comfortable hotel with the usual facilities expected from a 3* hotel...how wrong could we have been. The first room that we were shown into had a filthy bathroom with heaviliy stained shower curtain, no cold running water only hot, cracked tiles and a bath plug that didnt fit - the bedroom itself was basic, musty, had no working airconditioning and looked out onto a flat roof covered in cigarette butts. Having been moved the following day to a room only slightly better the experience did not improve - the restaurant was poorly run (on 2 occassions I was removed from the table that I had been given by a waiter as there had been a "mix-up" with their reservation system and left to wander the restaurant looking for another table with my dinner plate in my hand), the allocated area of the beach was a 15 minute walk away from the hotel, covered in rubbish and had only 18 sunloungers (10 of which were broken) for the hotel guests. The reception desk was staffed by unhelpful staff and despite reporting a badly leaking airconditioning unit 4 days in a row nothing was done to repair it. Quite simply this is the worst place I have ever stayed in 20 years and how the hotel was awarded 3 stars is completely beyond me.

Booked two weeks through Globallatedeals.com, first mistake, had to contact them a number of times after booking to sort out flight tickets, accom vouchers and transfers and, as per usual 0870 number, kept holding for an age costing a fortune.

Anyway, Tunisia. arrived at Monastir Airport, passport controls and security were a nightmare, (worse on return journey).

within the wbsite the Hotel Lilas is advertised as a three star, and looks quite reasonable, how wrong you can be, i would be lucky to give it two stars, maybe even get them prosecuted under trades description. The whole Hotel requires updating, cracked and broken tiles on the floors and walls are grouted over, yes the decor has had a lick of paint but alas this was completed in a slap dash manner without any care, the place is GRUBBY.

29 rooms in the Hotel, we were the only British couple in a hotel that i would have called a French colony, everything, and i mean everything, being centered around the French clientele.

You can complain about the non functioning aircon or the noise from the bar during the French entertainment, but alas, it will fall on deaf ears.

Tunisia is a very nice place to spend a break, the beaches are brill, but there are far far better places to stay than this.