Beds where very hard and the wi fi dropped out every 2 minutes i,m not joking. the front desk staff need to communicate better with english as its a 5 star international hotel.

The best massage in the world was had at the hotel spa fantastic.
great food,service,pools and location.

But our stay was not a good one as every night there were fire works going off and we had no sleep until 3 am every morning, not joking every morning.

boom boom boom boom boom boom bboom bboom bboom bboom.BBOOMM.

I stayed at the key resort for 5 nights. I would never stay there again! After travelling for almost 24 hours we arrived at the resort around 2pm. We were very excited to check in and start our vacation, but were soon surprised from the very start at the poor service we were receiving. They could not find our reservation (which was already paid for) and told us that if we WANTED to check in we were going to have to show documentation that we even had a reservation to begin with! We had to wait 2 hours before a room was available for us... The poolside room seemed really nice and clean and we were pretty happy about that. Little did we know that ALL NIGHT LONG we could here the parking garage man blowing his whistle!! We talked to the desk and they didn't have any other poolside rooms available (which we paid extra for) so we didn't have much of a choice... The beds were like rocks. Lumpy, hard and awful! We slept like crap every night. The buffet food was fine but they (the staff) would bring the bill over to you as soon as you say down and watch over your shoulder as you signed the chit. They never refilled out coffees or drinks and were not friendly AT ALL! Our room wasn't cleaned until almost 5pm everyday which seemed a little late seeing as we were on the ground floor... When we were going home our flight was leaving at 6am so we needed a taxi to pick us up REALLY early at around 445am. WHen we asked the desk the night before if they could arrange a taxi for us they said yes but that it would be 1000 baht which was a lot more then it should have been but what can you do, its the hotel and were on vacation, so the concierge called the affiliate taxi company who said that they wouldn't drive us unless we paid 1700 baht because HE DIDNT WANT TO GET UP TO PICK US UP THAT EARLY! The hotel would not accommodate us AT ALL.. We went and found another company who ended up driving us for 600 baht. When the cab came in the morning and we were checking out of our room the staff made us WAIT while they went to go check the room for incidentals. After almost 15 minutes of waiting (when we needed at least 45 mins to get the airport) my brother (who i was travelling with) went to the room to see what was taking so long and what the problem was.. When he got there they said that a an cable cord was missing and that we needed to pay an extra 350 baht for that! There was absolutely no cable cord missing from the room. We have absolutely no reason to have taken a cable cord, nor would we ever take one from a hotel we were staying at... After great argument we finally were on our way.. To say the least we had the worst service of our lives... I WOULD NEVER stay there again..
The only positive things i can say about the hotel are that it was clean, the location was good, and the food was fine.. There are a lot of other beautiful hotels in Patong and I would surely stay at one of them instead if/when i go back!
Hope this helps!

Super hotel. Hi Tech style. Very modern. Large room. Super clean. Great breakfast.
Location location location. Close to all you need. Sea shore - 5 min walk , the roaming streets - 2 min walk.
Great pool. We enjoyed very much !

I could not fault this hotel ! The location is perfect if you want smack bang in the middle of Patong and its literally 10 seconds from Bangla Road where all the night life happens ! The pool bar was fantastic, the staff were just wonderful (and yes the communication was difficult but that's everywhere in Patong). The Sky Lounge was just lovely and such a peaceful place for a drink before you hit the bedlam of Bangla Road. The only way to go is booking a pool access room. LOVED IT ! If you are looking for something quiet i would ask to be located away from the pool area, we were lucky to be tucked around the corner. Would HIGHLY recommend it !