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Palm Galleria Resort: Traveller Reviews

4.0 of 5
27/102 Moo 2 Tambon Kukkak, Khao Lak 82190, Thailand
Hotel amenities
Palm Galleria Resort
Ranked #34 of 58 hotels in Khao Lak
4.0 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
    10
    17
    4
    3
    3
Date Rating
Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Nice hotel, bad location”
3 of 5 stars Reviewed 8 November 2011

I stayed at the hotel in June 2011 with my Family. Since we stayed there during low season period, the hotel seemed have no more guests except us. Enjoyed the fresh welcome drink and fresh towel, they made us fresh after a long journey from the Phuket Airport. The room and the balcony were nice. They provided free baby cot. The hotel has big and nice swimming pools for both adults and children. Unfortunately the hotel was far from everywhere. You need to rent a motorbike or a car to see the surroundings or to buy food outside the hotel. If you rent a car with a driver, please make sure that the driver 'understand' English, otherwise you will be desperate to explain your tour plan. Not all the staff were friendly but some of them were helpful. When my sister in law dropped her necklace bead in the sink, one of the staff helped her to get it back.

  • Stayed June 2011, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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An Agoda Traveller
“better late than never!”
2 of 5 stars Reviewed 18 April 2009
2
people found this review helpful

  • Liked
  • Disliked
  • Stayed April 2009
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
california
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
“great value”
4 of 5 stars Reviewed 7 February 2009
2
people found this review helpful

For the price, this is an excellent choice for Khao Lak. One draw back is that the resort does not have an ocean view, unlike how some pictures on the web-site may show. It is set back from the ocean with trees that now block the view. If that is not a problem for you, then this is a very good choice for an economical stay.

The manager Boogie was always smiling and helpful. This positive attitude flows downward to his staff. The front desk is very friendly and will try to do whatever it takes to meet your needs. Their regular rooms are very adequate, but we paid a little extra to stay in a suite which is very well worth the extra small cost. They only have a few, so book these rooms early. Being on the second floor gives you a much better view and extra privacy – the suites are all on the second floor and have an outdoor shower which we would always use.

The spa décor was just adequate, but the prices and service were great. They had a very good sized fresh water pool with a good amount of lounge chairs to use. The food in the restaurant was good and reasonably priced – the same goes with room service. There are a few restaurants within walking distance that were good and inexpensive too. Next door to the resort is a small market where you can stock up on extra water, sodas, beer and snacks. Be careful of the tailor/laundry establishment next to the market. They will constantly pressure you into buying suites and they use a lure of cheap laundry services to get you in. They send your laundry out for someone else to clean and it does not come back when they promise. We had a few things missing and had a few extra items in return.

We took the Similian Island boat tour from the resort which was very nice. The speed boat ride was about 1 ¼ hours each way, but the boat was very stable. For Thailand, the Similian Islands were a great place to snorkel. Although it doesn’t compare well to the South Pacific, we enjoyed it nevertheless.

This resort is not 5 star, nor claims to be. It is a 3+ star establishment that is priced accordingly and for the value, I don’t think you could find anything better in the area.

  • Stayed December 2008, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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An Agoda Traveller
“My Comments”
4 of 5 stars Reviewed 19 January 2009

  • Liked
  • Disliked
  • Tips/Secrets
  • Stayed January 2009
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
“Bad service”
1 of 5 stars Reviewed 6 January 2009

we stayed there from 28th Dec 08 till 3rd Jan 09.Service is very poor.The staff seemed not to understand English at all.the only consolation we had was they do have a beautiful room.

The staff are not attentive at all..one example they always forgot to top up our shampoo and bath gel.Room service takes more than an hour.

We have to say we have been to Thailand so many times and this is the worst hotel we have stayed in terms of service.

It is very far from Nan thong,the main town.The beach it is not very nice.


We will be back in Thailand but definetely not in this hotel.

  • Liked — The room and decor
  • Disliked — the service
  • Stayed December 2008, travelled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Additional Information about Palm Galleria Resort

  • Palm Galleria Hotel
  • Best Western Takua Pa
  • Takua Pa Best Western
Address: 27/102 Moo 2 Tambon Kukkak, Khao Lak 82190, Thailand
Price range (per night):* 30 AUD - 132 AUD

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