I have no complaints about the hotel, the location is very central, the restaurant is clean with an extensive menu, indian non-vegetarian fare. Western breakfast is under-par (but that's nothing new in unexpensive places in India)
I did not find the welcome and help to be any different than other places. I must say my stay there did not confirm the glowing reports read about the place.
A good and safe place to stay in, nonetheless. And you can reserve thru their net address.