Calling this a "5 star hotel" is like calling batumi Miami. It's conceivably a 3 star, but the price you pay, particularly compared to the overall costs of the region, should get you something much better, including better service and something resembling the famous Georgian hospitality which is present everywhere else in this beautiful country. They charged an impressive 65 lari - equivalent to 40 dollars- for a load of laundry. The room was hot and humid, and with the "keycard to get air air-conditioning" system, it was always that way until about two hours after I got back to the room. The carpets are old and hideous, and the rooms smell. The massages use so much oil that it takes a half an hour in the shower to get it off in the spa changing room with rusty lockers while water inevitably fills the area outside the shower because of the shape of the shower, the cheap curtain meant to prevent this, and the crappy showerhead system which doesn't even work correctly. The same laundry service which cost 40 bucks took two hours longer than I was told, and when, due to this, I required a late checkout, I was told that I was lucky I had American express to get this feature. The English of most of the staff is rudimentary at best, and while they could be marginally helpful, they managed to give off a vibe that said it was bad that I was asking for directions, or strange that anyone would need a power converter or iPod/iPhone charger. The food is definitely the worst I've had in georgia. The common use of mayonnaise is done to such an extreme that it is all you can taste in anything here. The breakfast was so greasy/tasteless that I don't understand where it came from. There were bones in the bacon. I didn't even know this was possible. And it didn't taste like bacon, it tasted like canola oil and salt in gelatinous cubes. I have had almost entirely positive experiences at every other hotel in Georgia, including the hotel oasis where the staff was consistently friendly and accommodating, and as a former peace corps member, trust that I
am not high maintenance. Finally, the security staff is confrontational and incredibly rude. In between visiting the tiny and somewhat scary casino and having dinner at their bar, I stopped to check my email on my phone and put my headphones in, then leaned against the wall and sat down. Within 5 minutes, I was confronted by 3 security guards glaring at me and then yelling that it wasn't a club and I had to leave. No alternative suggestions, just being treated like a criminal before they even had a conversation. Nothing like being approached by 3 large angry looking Russian guys to make you feel comfortable in a hotel. (I was dead sober and it was 8 pm). I was also told that i should go to the club here by the staff (who declined multiple times to point out other destinations or alternatives) only to find an utterly boring place. Went to the Insanely Superior Sheraton down the street to ask for their help- within ten seconds they listed out 5 better destinations, even noting how their own club wouldn't be so good that night, and put me
in a taxi to go to the best one, where I had a fantastic night. Long
Story short, it's a creepy imitation of luxury, like a cheap knockoff, where the water runs out for no reason. If it cost, say, 60$ a night, it could be worth it simply due to having wifi and eventual air conditioning, but in comparison with the new Sheraton, the marina, and even the oasis, I'd pay more for any of those. It compares unfavorably to a 40 dollar best western anywhere in America.