This is the most difficult reviews I have had to write & I do hope that the Mexicana management team take note of all these reviews and along with the positives this resort has is to offer, ensure you learn from the negatives that this review gives along with the others that seem to say the same thing. The Resort Hotel has two sides to it, a positive side & a negative side.
The resort hotel is a little remote as there is not much around, there is however a free mini bus service run by the resort that takes you to two beaches, one sandy, one coral, which we did many time as the snorkelling was great and if you are on all-inclusive you get free soft drinks. The mini bus will also take you to Naama Bay each night for a return price per person of 10 Egypt£, worth doing but you could also use the hotel private car hire who is Ahmed who will take you in when you want and pick you up when you want and the cost was 60 Egypt£ (£6 sterling) and he was all ways on time even took us to the airport in the early hours 4am so worth every penny. There are two pools, small one and a larger one were most of hotel people stayed around.
We stayed here in May of this year for 14 nights in a 1 Bedroom Timeshare self-catering apartment overlooking the gardens & small pool, the apartment was clean a little basic to what we are use to, it was tired in need of refurbishment but did have air-con. Had a limited kitchen which did not included a toaster or microwave, which is standard in normal timeshare apartments. There was a modern two large ring halogen hob, no oven, but 6 sauce pans (god knows how you can use all these with only two hobs!) but no cooking utensils, whoops sorry there was a wooden spoon. Good large fridge freezer but no local supermarket to buy bread or fresh food, we could just about get milk & water. Not even a complementary bottle of water, few tea bags, coffee or milk, which you normally get at other Timeshare resorts. This would have been nice as we arrived around 12 midnight. We do however take our own tea & coffee. Because the local supermarket is limited & I mean limited and expensive we decided to go all-inclusive as there are no good restaurants nearby, not very expensive which included breakfast, lunch & dinner including drinks up till 11pm. I will cover the all-inclusive later on.
The one thing that does not work at this resort is the mix of Timeshare & Package Holidays, nothing to do with the people I might add but the hotel side is based on budget all-inclusive not 4* or 5* but more like 2*, so if you are a Timeshare person wanting to stay here then be prepared as there is no alternative but to do the all-inclusive unless you go down to Naama Bay each night about 8km away. We did meet some nice people from the hotel side, even some who come back every year, but all were in the same opinion that the food lets the resort hotel down.
The one thing that stands out in this resort hotel are its staff, we could not fault any of them, from reception right through to housekeeping, and they were all great and I must say make the resort, without them this resort would be nothing. I can understand why people come back; it’s the staff 100% brilliant. Our house keeper Mahmoud, just in case you don’t know all staff in Egypt are all male. Sorry there were 2 girls working in the Spar. Anyway Mahmoud was great always smiling, chatty & kept our apartment clean & created each day towel art that was place on our bed (see pics)
We stayed around the small pool & our towel man looked after us ensuring our pool towels were on the sun beds ready for when we arrive, mind you we had the pool to our self’s most of the time except for a few Egyptian families. Got to say the large pool was just as good but that’s where most people went. We were also looked after by our bar man at the Amigos Bar Ashmel who ensured we always had a drink, water that is!!!lol. Like I said the staff where great even our waiter that ensured we had plenty of wine at the dinner table each night and just kept filling it up!!!! Drinkable!!!
The pool areas and gardens were well looked after, as I said there are two sides to this resort, so here is the negative and there is only one
The FOOD, it’s very poor to say the least, yes you get what you pay for but that’s the problem we would pay a bit more for quality food but because it is linked to the hotel all-inclusive you get what they get, poor choice, poor quality & poor presentation nothing exciting nothing inviting in fact after a few days you wish you were going to be surprised but no the same old stuff. The food was bland unimaginative, for breakfast there was 2 cereals of very poor quality & milk that was more like water, plenty of different breads & yes bread for toast they had a toaster (WOW), then there was the hot stuff section, boiled eggs (I think there were hot) black bean slush (looked discussing) never saw any one have any. Stewed vegetables ( what) sliced sausage with onions, sometimes sliced or diced potatoes, like I said nothing exciting when you consider most staying there were from the UK. The saving point was the omelette station were they were made fresh to your liking as long as they had the ingredients, Cheese (sometimes) Tomato, chopped ham (sometimes) onions (again sometimes) but if you wanted fried eggs, well you had to get the right chef even though the station states omelette’s & fried eggs.
We only had lunch twice and that was pasta cooked in front of you, it was ok.
Dinner well where do I start, most nights the soup was like flavoured water, salad bar & selection was poor with nothing looking like wow I would like to try that, bland and not inspiring. Main course was not much better served in Bain-Marie with little heaters underneath, so if you where late or unlucky these would go out & your food was lukewarm, it was a buffet style so help yourself, well most of the dishes, the meat was served by the chefs so you could not pick & choose unless it was already in pieces or like meat balls in sauce. Most nights there was chicken on the bone and the way the chicken was cut, you finished up with more bone than meat. It was always the same vegetables, potatoes, spinach (yuk looked awful) rice or you could have pasta cooked for you. The meals were very repetitive we had duck twice, great duck, but as everyone knows there is not much meat on a duck and yes you guessed it, you get plenty of bone. If you ask for more (Oliver) you get a frown from the chef but they do reluctantly give it you. There is of course the BBQ, not bad, one night & I mean only one night in 14 did we get beef steak on the BBQ, well all you got was two small & I mean small pieces of thin steak that somehow did not taste or look like it was cooked on the BBQ, disappointing. Then there was the chicken style stir fry cooked on the BBQ, smelled good, looked good, but oh my, I wish they had ensured that the chicken meat did not contain bone or cartilage it is not nice getting a mouth full of meat then finding out bits of bone and cartilage still attached. The only light at dinner was our waiter who looked after us, ensuring our wine was there waiting for us while we filled our plates, well had to get something; also ensure they were always filled. Sorry to say we finished up going into Naama Bay many nights getting a decent meal and boy did we find a great restaurant, (tell you at the end).
There is two other restaurants on site but only one opened during our stay the Italian but we saw no one in there (extra charge) may be because it was quite. The Amigos Bar that Ashmel looked after near the small pool was ok, but again did not even look like a bar (Mexican theme) no way inviting more like a tatty beach cafe bar (see pic). The other bar upstairs called Abu Nawas Bar & Pub looks like a bar plenty of room, in or outside with music and dance floor but no entertainment while we were there except for a guessed birthday party, then the hotel put on a show belly dancer and male dancer (not sure what they call it) it was good night with a lot of the staff coming up as well supplying the birthday cake.
Like I said this is the strangest review I have ever written and to summarise this, If you like Timeshare quality then this resort is not for you. If you are fussy about your food, this is not for you. If you like budget holidays and are happy with anything that you eat, this is for you. I understand why people go back as we spoke to them it’s the staff, the resort style but they all say the same thing it’s the food that lets it down.
Take note management get yourselves sorted out, I don’t blame the chefs for the food I believe it’s the management but if I am wrong and it is down to the chefs then I would say sack them all and start again. We for one will not be back, we nearly left after the first day but we stayed because of the presentation of the resort and the staff, but get the food sorted out.
Got to admit the worse food we have ever tasted. STAFF 100% vs FOOD 10%
The restaurant we went to in Naama Bay was the Kan Zaman down the main street just on the corner facing the police box near Kentucky Fried Chicken (Hmmmm that sounds better than the resort) see pic. Free wifi as well.
- Also Known As:
- Mexicana Sharm Hotel Sharm El Sheikh
- Mexicana Sharm Hotel
- Creative Mexicana Resort
- Mexicana Sharm El Sheikh
- Creative Mexicana
- Creative Mexicana Egypt
- Creative Mexicana Sharm Resort
- Creative Mexicana Sharm
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