We rested at the hotel from January 29 to February 5
Overall - very pleased. The area, service, facilities, staff are excellent!
The program, honestly says, not very intense, but perhaps this is due to the fact that it was not popular time for restening in egypt. also there were few turists. But despite of it, we want to say that the animators are great! Always friendly, responsive, smiling, very sociable!
Thanks! They tried to do everything to make us happy and pleasant.Good luck for Albina, Anny, Yana, Airat, DJ Kash))

We had a week at this hotel towards the end of January. We were thrilled with this hotel. It is beautifully landscaped - so much better in reality than any of the photos convey. The facilities are very good - 7 pools, 2 of which are heated in winter, rooms are large and clean - and you can upgrade to a seaview room. The food is plentiful and varied in the main dining room, and there is an opportunity to eat in other restaurants which are part of the hotel, where the atmosphere is more intimate and service more personal. There are numerous bars, both in and outside, so you are never far from a drink, whether wanting to quench your thirst or looking for something stronger. There is a health club - we were offered massages, for example, (for which you have to pay) though we did not take up this option The staff are so helpful and cheerful - nothing is too much trouble. There are too many people to mention, but Engy in the dining room was outstanding - always showing us to a table with great courtesy and a ready smile. However, we did find the arrival process at reception lengthy - not helpful after a long trip. At present wifi is only available in the public areas with a payment scheme, but this is due to change in the middle of this year. This will be a big advantage.
We were impressed that the management at a cocktail party for small groups of guests were keen to find out our opinions of the hotel. We were able to make constructive comments, and our views were listened to and noted.
We would seriously consider returning to this hotel next year, and would be happy to recommend it to our friends.

We both had a great relaxing week at the waterfalls, room with sea view was clean and spacious, eat dinner at all four of the Restaurants and stayed with all inclusive menu every night bar one, when we ate on the beach at the four elements (highly recommended) plenty of bars around pool and beach with willing staff (even bring drinks to you).The staff were all very pleasant and did not expect tips at all. Dived house reef 3 times its ok but don't expect yolanda.
In a nutshell clean rooms, good food,polite staff and sunshine can't go wrong.
stayed 28th jan - 4th feb

Accepting that the hotel is not London 5 star we found it to be very good. The restaurant, cleaning and maintenace staff were all friendly and could not do enough.
The range of restaurants meant that even over two weeks the food was varied enough not to be boring with the inclusive wine and beer acceptable.
If you are on a standard package on arrival you will be asked to look at the upgrade option. Be aware the standard room they take you to is probably the worst in the whole complex. We upgraded because we thought the cost justified the larger room.