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Iberotel Club Fanara & Residence: Traveller Reviews

4.0 of 5
El Fanara St. Ras Om El Sid | PO Box 176, Egypt
Hotel amenities
Iberotel Club Fanara & Residence
Ranked #96 of 229 hotels in Sharm El Sheikh
4.0 of 5 stars 446 Reviews
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446 reviews from our community

What travellers say about this hotel
  • Very good(10)
  • Naama bay(7)
  • Animation Team(5)
  • Pool area(4)
  • Coral reef(3)
  • Reception staff(3)
  • Italian restaurant(3)
  • Family room(3)
  • Main pool(3)
Traveller rating
    145
    179
    70
    36
    16
Only show reviews for Family (119) | Couples (163) | Business (6)
Date Rating
stafford
Senior Contributor
34 reviews 34 reviews
Reviews in 17 cities Reviews in 17 cities
70 helpful votes 70 helpful votes
“2 Weeks in Paradise in January 2012. SUPERB hotel.”
5 of 5 stars Reviewed 31 January 2012
6
people found this review helpful

I’ll try to make this review more factual which answers questions that I would have liked to have known the answers to before we went!

Booked with On The Beach and were superb as always.

This holiday cost us the same as it would for a good B and B in Llandudno or the like for 5 nights. Unbelievable value for a two week stay.

We had no concerns about any threats due to the troubles in Cairo. Sharm is literally built for tourism and is miles away from any trouble. The hotel security and various check points are very thorough. There are no Government (UK) travel warnings to Sharm so just go or miss out big time!

Flew with Easyjet who were also surprisingly brilliant (was unsure what to expect with them). Much better than BA or any other airline we’ve used in the past. The programme “Airport” really does them a disservice!

Stayed from 7th Jan’ to 21st Jan 2012.

This hotel is absolutely superb. It really is. Its location is the best we’ve had and this was our fourth holiday in Sharm. To look out while having coffee or lunch on that stunning view was just amazing.

AIRPORT:
Only about 20 mins from the airport. Sharm airport has been modernised and they have done a superb job. Plenty of space now and even rivals ones in the USA we used.

SAFE IN ROOM:
Very easy digital one to set up. Did the job nicely. Free to use.

ELECTRICITY:
Standard 2 pin as you would use in Europe.

WEATHER IN JANUARY:
We were concerned about this as didn’t believe it would be sunny just five hours plane journey away BUT were very wrong! We woke up every single morning to hot sun. We sunbathed every day until at least 3pm. After about 4pm the wind does go a little chilly but only enough for a jumper or cardigan. The evenings were also cool but just needed a jacket. No rain, some moderate winds but absolutely guaranteed sun. There was just one cloudy day but again the sun was in full force until about 12pm. The sun sets at 17.10ish (stunning views of this from the terrace). It was heaven to have such warmth in January.

MOBILE USE AND WIFI:
As from past experience in other hotels and getting a massive bill once for using the hotel phone we just took a pay as you go sim from Tmobile which usually works but didn’t this time-could only send SMS and not MMS or call anyone or receive calls. Other Brits had the same problem. I would say, take an unlocked phone and buy an Egyptian Sim from the Mal shops if you must or just send a text which is enough while away in my opinion. I wouldn’t take my contact phone as the charges are very high too. The only Wifi we found was in Starbucks which was a bit slow. Used the hotel computer for half an hour which was cheap just to check the flight and that worked OK but again a bit slow! Anyway, who wants to be stuck emailing and checking Facebook constantly when in such a beautiful location (not me!). I was glad of the break from the flipping internet and mobile phone for once!

TV:
There are two good movie channels (24hrs) which show recent English movies with Arabic subs. Also a good music channel and oh so very boring BBC world (yawn!).

BEACH:
The hotel is on the beach and you just walk down some steps to it. The sun beds could have been a little better as didn’t have pads on and were quite uncomfortable to lie on but there were plenty of them and nice big towels to use too. There is a beach bar which is lovely to sit at to admire the view of the sea etc.

FOOD:
The all-inclusive really is just that. If people say the food is ‘samey’ or repetitive then they are piling their plates with too much as the hotel could not do any more variation if they tried. Beautiful chicken, beef, liver, pasta, salads etc. The lunch is served on the terrace with fresh meat being cooked all the time. There is an Italian restaurant which again is included in the AI which is lovely. Free cocktails, spirits, lovely lager, wine. The only thing you don’t get is bottled water but we bought big bottles from the local shop and they allow you to fill them up from their water coolers which are everywhere.

MONEY:
Change this at the local HSBC Bank. Their rate was excellent ie 9.1LE to £1 the best we’ve ever got. Simply walk out of the hotel reception, turn left and walk for about 20 mins. It’s very safe although you get peeped by a million taxi drivers but just ignore them! When you see a large Go-kart with an Egyptian Statue sitting in it on your left the bank is on the right in the row of shops. You can’t go wrong, just keep walking straight from the hotel and you’ll come to it. If you walk a little further after the bank, on your right is another row of shops and there’s a cracking supermarket beginning with a B (Basskara I think?) which is cheap and everything is priced. Very useful. The bank shuts on a Friday but is open 9-5pm every other day. The ATM is outside the bank which I used too. There is also an excellent little shop just outside the ‘Residence Fanara’ entrance – go out of the main entrance of the hotel, turn left and walk for about 5 mins and it’s on your left.

ROOM:
We had a twin room which was spacious, very well maintained with big patio doors leading on to the balcony which over-looked a very quiet road. To the right you could sea the beautiful Red Sea. The sun beamed in from 6am ish but the blackout curtains did a good job. The air con was very efficient as was the heating which we used occasionally in the evening. Lovely big shower. Plenty of space in the bathroom and mirrors tall enough for even me at 6ft 3” (a rare find!) Hot water whenever we needed it. Obviously you don’t drink the tap water but we cleaned our teeth in it no problem. Ramadan, our cleaner did a superb job. Very quiet at night and no noise from other rooms.

CLIENTAL:
We were really pleased that there weren’t many Brits here! The Brits we said hello too were perfectly lovely people but we prefer to talk to the locals and staff rather than people from home. The last thing I want to talk about while away is my job or family. There is quite a mixture, very few Brits, mostly Russian and Italian. We didn’t feel isolated at all as the main language people try and use is English.

ENTERTAINMENT:
This was the ONLY slight negative for us. The animation team don’t really speak English and we couldn’t follow the shows we saw as were in Italian. To be honest ‘shows’ is a bit of an overstatement! They have this lovely Amphitheatre, which over looks the sea, but only use it a few times. The terrace show was good with dancers (Oriental show) but would have been better in the theatre for viewing purposes. By the second week we just went a walk after our evening meal and then watched whatever was on, if anything in the hotel. You certainly wouldn’t stay in deliberately to catch one of their shows! In the day there’s the usual stretching, water polo etc and the animation team aren’t in your face, which is good.

TRIPS:
We planned to go to Naehma Bay. There is a shuttle bus but you have to pay a small amount in the evening. If you walk out of the hotel to the left and keep going a bit, there is a nice shopping mal with a Starbucks etc.

TAXI’S
ONLY use the hotel taxi’s. I learned this from a bad experience. Unfortunately my wife slipped in the shower on day four. No one’s fault, just an accident. The hotel Dr. was superb and sent us to South Sinai Hospital (about 10 mins away thankfully) and after X-ray she needed surgery as had a bad fracture. She had a general anaesthetic and stayed in for three days. VERY stressful as you can imagine! I left her the first night as they were waiting for parts for the operation to be flown from Cairo over night and got into a blue taxi. Bearing in mind we have used the blue (registered) taxi’s many times before when in Sharm and were always advised by Rep’s to only use these as are registered, I had no worries. I asked the driver how much to Hotel Fanara, he said 30 Egyptian pounds. As I was still distressed my brain wouldn’t compute and I couldn’t work out how much that was in £’s, so I said I would leave it and planned to work it out on my phone before getting another taxi. He then said how much in English was I willing to pay, so I said £4, which I thought was fair. He agreed and pestered me to get in.

On the way he started to increase the price, first to 10 English pounds then 20 then up to 40. He was driving very fast and pointed at my bag for me to get money out. By this time I really thought I was being driven somewhere to be mugged and he reached over to get at my bag. He then shouted and showed me some notes asking if I understood. Although shaking inside I stayed calm and told him I had no money in my bag and I would get it from the hotel room. He appeared to be under the influence of some illicit substance to be honest. Thankfully when we arrived at the hotel I had a plan in mind to go straight to reception. He tried to follow me in but hotel security wouldn’t let him gain entrance. I told an English speaking receptionist (thank you again Mohammed!) who interpreted for me. It went on for a while and by this time about 12 men/staff from the hotel were with me holding him back/protecting me. I eventually paid him 30 Egyptian pounds and left as he was becoming physically threatening. Like I said, the hotel staff were SUPERB. From that point on I ONLY used the hotel taxi service. Their prices are totally fair and you only have to wait minutes. With my many trips to the hospital all the drivers I had including Abdo were excellent. Obviously I wouldn’t like to say that all blue taxi drivers are the same, but I would not risk it again as they can charge you just what they want. I think their legislation needs tightening considerably.

HOLIDAY INSURANCE and HEALTHCARE IN SHARM:
From the above I can only advise people to ensure you take out reputable insurance. In the past I’ve done the Moneysupermarket searches and got the ridiculously cheap ‘budget’ ones which may be OK, I don’t know. This time I went with Columbus Direct and only had to pay the excess as they covered it all as was an accident. The fees were £5,000 for the operation plus hospital stay, plus everything else which probably added up to about £10,000. The British lady in the next bed to my wife had to be repatriated at a cost of £60,000 plus all other fees. She had only slipped in her hotel restaurant damaging her pelvis.

The healthcare in the hospital was FIRST CLASS, much better than we get here. I can’t thank them all enough and most spoke good English. I would NEVER go away again without full insurance from a proper broker such as Columbus (check who the underwriters of the policy are) and if you have pre-existing conditions such as Asthma etc, make sure you cover those as well as they will not pay out if you have a problem related to a pre-existing condition. At one point I had vision of having to re-mortgage our house but thankfully we got back home in one piece on the scheduled flight thanks to the hospital’s “Fit to fly’ certificate which the airline insisted on before letting us on the plane. After coming out of the hospital the medics advised her to rest which we did by the pool and on the beach. The hotel staff were SO caring it was quite humbling. As Christians, prayer and faith got us through.

THE HOTEL ITSELF:
Now, this is the really good bit! It is a beautiful hotel. Immaculately manicured gardens, stunning palm trees and a view which you could never tire of if looking at every single day of the year and it is a changing pallet with the sun and sea’s reflections. We have never stayed at a beach hotel before in Sharm. The previous hotels, although excellent had a shuttle bus to their beach and it is not the same. To be actually on the beach is worth gold. Even with all the stress of what happened, just to look at that view lifted our spirits so very much with the heat of the sun.

It is a large hotel but the main bits are condensed together which is nice. The restaurant is spacious and you’re not all crammed in. Plenty of tables. The lighting is just right and the service is exceptional – tables cleared very quickly. Lunch on the terrace as I said is wonderful. In the afternoon you get pizza and hot dogs if you want, with cocktails and Madeira cake. As an avid starbucks fan we love our proper coffee and that’s just what you get here. Wonderful cappuccino and latte of Starbucks quality.

We didn’t use the pools but were very clean as were all the toilets. I went in the sea which was lovely and warm but can’t snorkel unfortunately due to a back problem. The fish I saw around my feet (no I didn’t stand on any coral!) were so colourful.

The service here from EVERY member of staff is quite brilliant. Nothing is too much trouble and they work so very VERY hard. We usually tip well but due to all the expense of the hospital etc our cash dwindled somewhat so weren’t as generous as we would have liked to have been. The hotel manager even gave me his personal number after my wife was in hospital. All so kind.

We would MOST HIGHLY recommend this superb establishment and really hope to go again.

Room Tip: Our room on the road had the sun from 6am to mid-day.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask beachlover30 about Iberotel Club Fanara & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rugby, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“wow wow wow fabulous !”
5 of 5 stars Reviewed 26 January 2012
2
people found this review helpful

Stayed at this hotel from 2nd to 9th Jan 2012 and was very happy indeed. On arrival we took a seat in the lobby while the staff checked us in and we were brought a refreshing cocktail from a waiter which was very welcomed after our long day of travelling.
Our room was a "single saver " room which when we saw it we werent very happy as it was quite small and no balcony. We asked if we could move rooms and the reception said that we could have one the next day so we were pleased. Our new room was fabulous so it was worth moving. Only shower though, no bath.
The pool area was lovely and clean with great sunbeds and there were always plenty of them, and always someone to assist you moving them if you wanted a different spot. The walk down to the beach was only 5 mins, down a steepish hill either by slope or stairs if you preferred. The beach was a little crowdedand the sand was a bit shingly so we prefferred it by the pool.
The food was good, always something to eat to a good standard. The main restaurant was a little busy at the rush times, there was an egg station at breakfast time that made omlettes or fried eggs just how you like them. Lunch was at the poolside restaurant, lunches were excellent, plenty of choices and of good quality and always a meat being cooked fresh infront of you . The eveing meal was back in the main restaurant or there is an Italin restaurant about a 10 min walk from the main restaurant that we absolutely loved. It was quiter and much more relaxed and intimate there. Pasta cooked as you liked it, we ate here 5 nights out of the 7.
The bars served lots of cocktails and i tried all of them, be rude not to and the waiters get to know you and know what you like and sometimes had it ready for me before i even asked ! The all inclusive red wine was of a good standard, better than any other all inc ive stayed in.
We did a boat trip to somewhere, i cant remeber exactly, possilby ros mohammed or something like that which we really enjoyed, i went snorkelling while mum just sunbathed on the boat, the guys on the boat were so funny and informative was a great way to see all the fish without doing any hard work. It cost about £33.
No need to take a beach towel to this hotel, they give you one. If going in the winter time i would advise you take lots of work clother for late afternoon and evening as it does get cold. The sun was weak after 3pm, was too cold to sunbathe then but the sun comes up really early so we were sunbathing by 8.30 most days.
The lad that cleaned our room was great, he made us so many displays out of towels on the beds and he used to wait for us to return to our room at show us what he's made, we had swand, hearts, crocodiles monkey and a baby one day. They really do work so hard, a little tip goes a long way with them so if u can spare the money make sure you do.
I loved this hotel and i will be returning next Jan for some winter sunshine.
The only negative thing i have to say about this hotel is that people are allowed to smoke in the lobby of the hotel, it was too cold to sit outside of an evening so we had to sit inside and the smoke made our thoats really sore.

Room Tip: ask for a room near the pool
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask debbie b about Iberotel Club Fanara & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Widnes, United Kingdom
1 review
2 helpful votes 2 helpful votes
“"Great Choice"”
5 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

We stayed at the Club Fanara for three weeks covering Christmas & New Year. We stayed in the residence part which suited us being a bit cheaper & quieter but still close to all the amenities.The Hotel and room was spotlessly clean. The weather was excellent as was the food. It does become repetitive if you pile it up but there's plenty of choice. We tried having a soup & salad roll for lunch & Meat/Fish and veg for dinner. We found this ample. The Spa guys can get on your nerves a bit but if you stick to your guns they don't bother you that much but are still friendly. Overall the staff are briliant... very friendly and polite.. The Christmas and New Year Gala's were exceptional... we felt very special.. Well done Fanara, you should be proud.. We will be returning to this very well run organised Hotel....

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 928Julie about Iberotel Club Fanara & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bristol
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“great hotel”
5 of 5 stars Reviewed 16 January 2012
6
people found this review helpful

just got back last night after 8 days at the iberotel club fanara,and i must say its been our best holiday yet to sharm,and the best hotel we have tried to date(we've been 5 times).
we had intended to follow the advice of others here who paid a supliment for a superior room but on arrival we were so impressed with the one given we decided to stat put,it did overlook the road outside but that was very quiet and it faced east so it got the early morning sun which as an earlier riser than my other half allowed me to sit in the sun and read untill she got up.
breakfast was exellent with a vast choice as was lunch which is taken in the pool bar area overlooking the red sea which is a very nice experince.the evening meals which are theamed can get a bit samey but both of us found plenty to choose from even though neither of us eat meat.
all the staff are friendly and the place is contantly being cleaned,everything,inc the loos, are kept spotlessley clean.
i gave this hotel 5* based on a price / quality ratio,i'm sure there are many true 5 * places in sharm but most i have seen charge 3 to 5 times the price for b&b and we had AI.
TIPS-give them,you get priority service from the staff and these people work damed hard for small reward and really apricate it.we gave 1$ a day to the restaurant lad who never let our wine glasses empty,the same at the bar and to the room boy plus ad hoc to baggage carriers etc.total cost for 8 day stay was $55 or about£30 for 2 of us.
weather was exellent all 8 days,ignore weatherunderground/holidayweather etc,before we went they were forcasting a max of 21c and as low as 15c as max day temps,utter rubbish,we fried on the beach and cooked around the pool,it was warm enough to sit in the sun from 7.15am untill around 4 pm with only light winds which can be avoied if you go down to the beach which is shelterd.
if you don't dive do go snorkeling,the sights are amazing,its like being in a giant aquarium,well worth a few quid it costs for a cheap snorkel and mask.
would i go back? you better belive it,hopfuly this december as i've got a feeling summer would be a bit too warm for us :)

Room Tip: rooms face east and west,east gets morning sun/west afternoon.pool rooms can be noisey after 9am if...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kusadasikid about Iberotel Club Fanara & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gravesend, Kent
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Beware of the spa!”
5 of 5 stars Reviewed 7 January 2012
1
person found this review helpful

Great hotel with worst spa service in the world!
We stayed at the Fanara from the 3rd to the 17th December 2011. We chose it because it is part of the Iberostar group, and we had stayed at other Iberostar hotels before and were impressed with the quality.
Club Fanara is a very nice hotel, situated a little way from the centre of Sharm. It is very clean, very nice and the staff are pretty much all helpful and friendly. All we wanted was a quiet chillout location, and for the most part we got exactly that. There were a couple of irritations though- the worst one being the spa service, which employs really irritating, pushy sales guys. Having been bothered every day to indulge in a massage, or a pedicure, or a manicure, my wife finally gave in (to shut them up) and had a manicure and pedicure. BIG mistake! It was almost instantly apparent that the staff are untrained- she had cold water to soak her feet in, after which the beautician (?) began trimming back the skin around her toes, and literally tore off a large chunk of skin and made her foot bleed! Clearly first aid wasn't part of the service because she simply continued to paint my wife's toenails, oblivious to the blood that was flowing freely. And this after she had painted her fingernailswithout troubling with removing the old nail varnish. Two days later, the toe was still bleeding off and on, and we complained to Mustafa (who said he was the manager, but actually wasn't). His reaction was to look at my wife's foot, and then tell her it was nothing! At this point we complained directly to the hotel management, and finally were offered a 50% refund. But still, I recommend that if Mustafa comes up to you, tell him to **** off, rather than risk injury. Better still, I recommend the management simply dismiss the smarmy reptile.
Our other issue was with the amimation team. They did their job, but only seemed to bother to spend any time with the Italian guests. Guess what? The animation team were all Italian!
The food was good, and plentiful, but a bit boring and repetitive. I'd recommend the 'La Gazella' restaurant over the main restaurant, simply because it was less crowded- other than that the food was pretty much the same.
Overall, we liked the hotel, but the pushy spa staff alone would put us off going back there. Oh yes- that name to avoid? MUSTAFA. There are a lot of Mustafa's working there, but this one is a smarmy spa salesman who doesn't take his sunglasses off. Ever. Avoid him definitely, and unless you like pain and shoddy service, stay out of the spa!

Room Tip: Rooms in the 4000 block can be noisy (disco)
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask andya1959 about Iberotel Club Fanara & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Iberotel Club Fanara & Residence

  • Iberotel Hotel Fanara Residence
  • Iberotel Hotel Sharm El Sheikh
  • Iberotel Club Fanara
Address: El Fanara St. Ras Om El Sid | PO Box 176, Egypt
Price range (per night):* 56 AUD - 204 AUD

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