We've stayed in Gafy resort in NOV 2010. The location of the hotel is pretty good, you can reach Naama bay in 10 minutes. The rooms are not 4star quality if compared to european or American 4star hotels.
The hotel was not very dirty and not excellenly clean. The food was bearable, there was a wide choice of different dishes from which you certainly can choose something to eat. The cookies are excellent. You will not stay hungry by sure.
The animation team was an excellent one. The only thing that was excellent in this hotel. There are 2 things for which we would reccomend this hotel to our friends- the animation team and the location.
The staff was awfull, no emocions, no support to anyone. They even did not tried to communicate with anyone of guests, and were always useless if there were any issues. If I were the hotel manager I would change the whole staff immediately, because they affect negatively on entire impression that a guest has on the hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 January 2011
I really appreciate the comments as we use them to improve the hotel product and our customer service level. I do read every comment made, and we do take every point no matter how minor it may sound and take action accordingly.
We hope, that we will host you soon again at our hotel to spend another excellent time with us.
Wishing you a very happy and prosperous Year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC