Great location in the heart of Medellin and above a neat courtyard with shops and restaurants. Was here for 9 nights in May and then returned in June for a lengthy stay. Was overcharged for the May stay but the front desk insisted on checkout that I was given the proper credit.When I viewed my credit card online that turned out not to be the case. I returned to the hotel and after several emails, 2 visits and an hour of back and forth, they acknowledged the error and agreed to give me a credit on my next stay.Prior to leaving I informed the front desk of a serious leak in the closet which was obviously coming from the roof. I returned in June. The stay was not nearly as pleasant.First of all,there were numerous interruptions. The mini bar people will not hesitate to call your room even if you hang a do not disturb sign. The spa called me repeatedly to offer services, sometimes twice in a day. In both cases I asked them to stop but it continued. At one point there was a party in the wee hours that the hotel allowed to go on. The air conditioning by the way, shuts off automatically at night which I learned from maintenance is to save money. As I ultimately ended up in the same room as the first stay, I learned that they never fixed the leak as my clothes were soaked. They failed to fix it on the next go around and I finally gave up and checked out. On the plus side most of the staff are polite, and the gym/pool/steam areas are very pleasant. They charge for internet which is unusual but you can walk out the door and downstairs to access free wi fi in the courtyard. The bedding is poor. They have 2 types of blankets and one is made of foam. No comforters and the pillows are not good. For a 5 star hotel, they do some puzzling things.
- Also Known As:
- San Fernando Plaza Medellin
- Official Description (provided by the hotel):
- Welcome to the most exclusive and modern hotel in Medellin. Medellin is the "City of the Eternal Spring", home to the International Centre for Congresses and Expositions.The San Fernando Plaza Hotel consists of 167 luxury rooms, 10 suites, a royal suite and five grand suites that include Parisian balconies with a panoramic view of the Aburra valley. Each of these rooms is suited to the business traveler, with WI FI internet and 24 hour room service and laundry services.The San Fernando Plaza exhibits elegance and good taste in every detail, with welcoming warmth in every room, as well in each member of its staff.As our guest, you can access our Business Center, indoor parking and all of the financial and commercial services of the San Fernando Plaza complex. ... more less
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