My wife and I stayed at this hotel. It is in the middle of the old city, from where you can walk easily to the spots in Cartagena. The service was very good and attentive. The room was very comfortable. Breakfast is especially very nice. Unfortunately, the waiter did not inform some items on the breakfast menu were extra, which is not noted on the card so when we checked out, we realised we had some extra charges.

We stayed in this hotel for 3 nights and overall the hotel is stunning. We had a room with a balcony, the bed was fantastically comfortable, beautiful vases of white roses, on arriving we had candles lit in our room. It was a very high beamed ceiling with antique and modern furniture so the mix was great. The bathroom was good, two basins, a big rain shower, L'Occitaine bath products, nice bathrobes and slippers. There was an iPod docking station and flat screen TV. It was a very stylish and sophisticated hotel and most beautiful. Downstairs seating area was superb too. Big white sofas, great big storm lamps with candles, fresh flowers, water features. When we arrived at about 6pm it was getting dark and when we walked in the hotel looked spectacular.
The downside though is the service is very slow. Breakfast can take a considerable time and starts from 8am. This is a problem if you have a tour or flight to catch - you won't get your breakfast. When we asked if we could arrange it earlier, we were told yes, but this was not the case. Also, there isn't a bar here so after-dinner drinks are limited to beer and wine which is a shame as there are so many places to sit and relax in the evening and there is no mini bar in the room either.
Hot water was also an issue, though I am not sure if this applies to Cartagena in general. You can have a very quick "hottish" shower but will have to wait for about 15mins before the next person can have a "hottish" shower.
In general I would recommend this hotel, we did have an expensive room (well, in my opinion it was) but was extremely pleased with it and it is a beautiful hotel in a good location, it's just the slow service lets it down a little bit - however, it's definitely worth a visit.
For recommendations to eat, try FM (about a 5 minute walk from hotel, beautiful building and dining room and fantastic food), and als La Perla (opposite hotel), again excellent food.

Enjoy!

We chose this hotel for its location and because we had read good reviews. It is a spectacular house with fabulous decor, the room was spacious with a beautiful antique furniture. The breakfast are exquisite and the staff is very friendly and helpful. It is located in a beautiful part of Cartagena and has terraces and cozy spaces that allow you to relax and enjoy this gorgeous house. It's nearby to all restaurants and all the shops, if you want to discover cartagena from a house with history this is a perfect place

Yes. the entrance of this hotel doesn't look that fancy,... in fact we ended up here as our agent messed up our reservation at another hotel. someone told us to stay here. well, we were impressed. staff is very nice and polite. rooms are very comfortable and overall the architecture and decoration of hotel/rooms is very roomantic. You almost feel inside a Garcia Marquez's Noble.