The staff was wonderful and the hotel was charming and well appointed. My husband and I felt as if we had stepped back in time as we entered the hotel with it's tiled lobby, exposed beams, and stucco walls. The location is perfect, too!

The hotel was perfectly located, clean, beautiful and run by very kind people. This hotel is located at the "gates" of the historic center, it is quite small, only a few rooms per floor. The views are excellent. The "Brasserie" (restaurant) has excellent french food at the best prices! I absolutely recommend this hotel.

We stayed at the Hotel Monterrey as part of a small group doing an add-on to an OAT trip. The hotel is in a great location at the edge of the old city and close to the port, so it was easy to walk to many of the sites of Cartagena. It is an old hotel, so the rooms are not large, but each is unique and many were quite charming. It is centered around a courtyard, where breakfast was served each morning. The rooms overlooking the courtyard were relatively quiet, but streetside rooms had some noise at night from the bar next door.
There were some maintenance issues while we were staying there. The hot water boiler was not working, so for several days the hot water was tepid at best. Fortunately, it is quite hot in Cartagena, so the coolish shower was not so bad. Our room keycard never worked more than once, and then we would have to go get a new one. At first we requested two cards so that we could each have one, but this proved impossible, as only one of them would work. In addition, the lock to the safe in our room did not work, and it took a couple of days before anyone could figure out how to fix it. Most of the help
at the front desk was very accomodating and made efforts to solve the problems, but one woman was unfriendly and appeared annoyed at being bothered.
The hotel has a pleasant rooftop sunning area and small pool, with lovely views of the city and harbor. The restaurant staff was willing to serve dinner up there, so we had a lovely evening eating a delicious meal (the hotel restaurant is excellent) while watching the sunset.
In all, I would recommend the hotel if you like a place that is charming and picturesque and don't mind dealing with a few quirks.

Hotel was very nice, great location, just make sure that you double check if there are any events in the Convention Center. Convention Center is right across the street and during our stay they were have a music festival, techno music all night. We were unable to sleep with the noise, and had to go to another hotel. If there are no events the hotel is very pleasant, rooms are small but comfortable, service was great and for the price is a very good value.