I have been traveling to Cartagena for many years.
Have experienced different types of accommodations in the old city, private homes, hotels and boutique hotels. I have never experienced such a comfortable stay as in Tcherassi Hotel..
The rooms are impeccable, and very nicely decorated; The service is extraordinary and the staff is very courteous and pleasant. The food at the restaurant Vero is fantastic!

I am definitively making sure that my next stay in Cartagena will be at the Tcherassi Hotel!

My wife and I arrived at the Hotel Tcherassi a few days into our honeymoon with exceedingly high expectations, and to its credit, the hotel exceeded them. We splurged and stayed in the Gazar Suite, with its three levels and private pool, and it was totally worth it. The suite was massive, with good closet and drawer space, 2 bathroom sinks, a shower and separate tub, and of course the private pool and then additional terrace above the pool. The only criticism is that the Gazar private pool is visible from the third floor pool open to all hotel guests, so the Gazar pool is not entirely "private." (We only saw one person at the other pool the entire time we were there anyway, so this really didn't matter.) Service was impeccable, with frequent (but not annoying) visits to straighten up the room, and staff were always available to us when we were at the pool to bring us towels or whatever else we needed. During an especially hot afternoon, they surprised us with cool wet washcloths and granadillas (a type of passionfruit) to cool us off.

Perhaps the highlight of our stay was when they surprised us by decking out the room with red rose petals, candles, and strawberries and chocolate. It was really incredible. I'm still not sure if they did it because it was our honeymoon or because it was Colombia's version of Valentine's Day (El Dia de Amor y Amistad), but either way it made an already amazing trip even better.

Then there's the restaurant, Vera. I'd read the reviews on this website and had somewhat tempered expectations, especially because we were coming from NYC and we get amazing Italian food frequently. Well, the meal was the best we had the entire trip, and we didn't hold back during our 2 weeks. From the incredible burrata with balsamic glaze and pine nuts, to my wife's perfectly cooked grouper and artichoke puree, to my crab ravioli with shellfish sauce, to the bread pudding, everything was delicious and fresh. Nothing to improve upon.

Location is great too: right in the San Diego neighborhood minutes away from several attractions and a 10 minute walk from El Centro.

If you want to splurge and stay in a chic hotel with amazing service, this is the place. Also, I didn't have to put down any deposit prior to arrival, so I'm not sure what happened with the prior reviewer who had problems with this.

The Tcherassi is one of the more unique and welcoming hotels I've stayed in. Each room is unique but extremely spacious and incredibly designed--whether it's your style or not, it's impossible not to be awed. When we arrived at 9 AM (we had 2 rooms) we expected to be able to leave our luggage and then take a walk around town. To our surprise, Mary (the main concierge at the front desk) offered us a complimentary breakfast and hurried to have our rooms readied by the time we finished -- long before the expected check in time. This is one example of many similar over the course of the week. The service definitely went above and beyond. The hotel pools are small but functional to cool off from the heat and the location is fairly convenient -- close to where you want to be but not on a noisy/touristy block. To the person who was annoyed about the deposit -- I would say you really need to get a little perspective on what it is like to run a luxury hotel in a remote destination with only 7 rooms. For the service they provide, I can understand why they are very conscious of their limited inventory.

Only hotel to my knowledge where you must pay in advance 50% of the total stay, and even if you cancel more than 15 days before arrival (as required by their cancellation policy), the hotel retains 15% for "administrative expenses incurred"!!!!