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Kempinski Hotel Shenyang: Traveller Reviews

5.0 of 5
No.109 Qingnian Street, Shenhe District, Shenyang 110014, China
Hotel amenities
Kempinski Hotel Shenyang
Ranked #14 of 494 hotels in Shenyang
4.0 of 5 stars 271 Reviews
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271 reviews from our community

    Trip type
Traveller rating
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    152
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Date Rating
Oklahoma City, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Service still has a long way to go 盛名之下,其实难副”
1 of 5 stars Reviewed 6 February 2012

I have never given an evaluation so low although I learned some lessons from this hotel. During our stay (early December 2011) we encountered some extremely loud neighbors. About 5-6 people moved into the room next to ours one night and they started to yell at each other. I contacted the front desk several times and the noise went on. I finally asked the front desk whether they could find another quieter room for us to sleep for the night. The answer was yes but we have to pack all of our belongings and move everything completely. Considering that it was midnight and would take hours to pack all the stuffs, I asked if we could go sleep in the other room for the night and do the packing the very first thing next morning. The answer was that we then have to make payment for both rooms that night because we were “double booking”, while the next door neighbors were still yelling and screaming. Out of curiosity my husband took the phone and made the same inquiry. To our surprise the Chinese-speaking front desk person communicated better with my husband in English (I’m a native Chinese speaker) and quickly assigned a temporary room for us. It’s a bit sad but true that sometimes people cannot or would not communicate in their native language.

During the move between the rooms we left our Kindle Fire E-reading pad behind. We didn’t realize this until we already left the hotel. We called the hotel and asked about it, the answer was that “there was no report (that such thing was found)”. It’s only about $200’s worth. However we thought that the hotel’s reputation is far more important. Although it was us who left our belongings behind so practically we’re at fault.

Are we going to go back to Shenyang again? Sure! The city is just attractive and full of energy. Are we going to stay at Shenyang’s Kempinski again? Absolutely not.

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask dlynch73116 about Kempinski Hotel Shenyang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Good option for executives!”
4 of 5 stars Reviewed 5 February 2012

I really enjoyed my experience there, very good infrastructure and all-around breakfast. Good option for senior executives not travelling with constrained budget (around 1000RMB/night).

Pros: breakfast, cleanliness, infrastructure.
Cons: some real estate projects nearby are somehow annoying.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JMMA1979 about Kempinski Hotel Shenyang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg, Germany
Top Contributor
98 reviews 98 reviews
Reviews in 71 cities Reviews in 71 cities
31 helpful votes 31 helpful votes
“Hard to judge - lousy hardware - excellent software”
3 of 5 stars Reviewed 22 November 2011

Hotel is about a 45 min drive away from the airport, but maybe better calculate 60 min, as the traffic is quite bad in Shenyang.

Rooms are well sized, with separate shower and bathtub. However there are not too many places you can leave anything. E.g. in the bathroom there is nearly no available space to put your toothbrush. Same goes for the working desk. If you have a laptop, there is little of no other space free on the desk.

TV has all the usual channels, such as CNN etc, however I did not find DW.

Internet is free of charge and reasonable fast, but nothing exciting, VPN, Skype, FaceTime work well.

Breakfast is good, however other Kempinskis have more.

The heating in the room was unbearable. You cannot really open the window, only a small ventilation duct or so can be opened above the window, but no real air is coming in, only the street noise.

Hotel staff was very apologetic about this and really gave a good service. I think otherwise I would have checked out after just one night. Generally was the staff very friendly and helpful, just the hardware is simply outdated.

Beds for Chinese standards are soft and comfortable. Electric plugs are below the night desk, however difficult to reach. The electric plugs next to the working desk are nearly useless, as they are behind a wooden panel and it is difficult to plug into them.

If there had been no problem with the heating then I would have given a good rating.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask yogimo about Kempinski Hotel Shenyang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Good business hotel in Shenyang”
3 of 5 stars Reviewed 27 January 2011

The Kempinski hotel is one of the western style 5 star hotels in Shenyang.
They offer nice decorated rooms, friendls and helpfull staff. Also the breakfast is very delicious with a wide selection of chinese and western food. As in all Chinese Kempinski Hotels, there is a German style Paulaner restaurant in the basement.

Stayed October 2010
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Ask floauso about Kempinski Hotel Shenyang
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Winnipeg
Senior Contributor
24 reviews 24 reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
“A "5 Star" that slept like a no star”
1 of 5 stars Reviewed 21 November 2010
1
person found this review helpful

After travellig in Asia for three weeks, this was my last stop. While the hotel appears on the outside to be a "5 Star" I had the two most miserable nights of my trip. # 1 - if you are North American you'll hate the beds - they are army surplus and hard as a rock (the sheets are great but who cares when the bed is rokc hard). #2 - the heating was on full blast and could not be controlled, hotel staff did not seem to understand that we in North America can control our heat and just told me that now "the heat was on". # 3 my tub would not drain, the toilet would not flush and the bathroom already smells of mould.

  • Stayed November 2010, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ILoveVegasALot about Kempinski Hotel Shenyang
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Additional Information about Kempinski Hotel Shenyang

No.109 Qingnian Street, Shenhe District, Shenyang 110014, China
Price range (per night):* 144 AUD - 209 AUD

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