Review:
I am from the UK, I went to this resort as I was led to believe that it was the best in Sanya. I travelled with 7 others, myself, my Chinese girlfriend who had the hard job of organising everything for our group of 'laowai' foreigners, 7 in total, all from the UK.
So a group of 8: 4 adults and 4 children/teenagers. We rented an entire 4 bedroom private villa.

The resort itself was beautiful, the villas were idyllic with their own private rooms, lounge, kitchen and pool with lounge area.
Let me say this again… it was a great layout and great place.

Now for the breakdown…
When we arrived, all of us with many thousands of £ and RMB in accounts, were told they accept no western/foreign cards (would have been good to know that before going!!) only the chinese domestic accounts…crazy! and it is so close to HK!
Instead we had to hand over all the cash and money we could get out of our domestic accounts here in China and pay for the villa up-front at the beginning! The cash machine at the resort only allows withdrawal of cash from foreign accounts of a maximum of 1000rmb per time with an 8% charge!… any idea how long this takes to withdraw 20,000 rmb… 2 of our cards got blocked by our banks because of this 'suspicious' activity!

The customer service and attitude was the worst I have had in China and Asia… I wish I had booked us to go to Thailand, at least there the people are nice, friendly and make you feel wanted. Not so here at the Yalong Villas… I have to say that it is the first time I have experienced what I would describe as racism in China… I was left without a doubt the feeling that being a foreign English person (and not Chinese or maybe Russian who seemed to get service?) was not welcome.

At breakfast, there were kids dipping their hands in the bowls of cereal you serve yourself from, and eating it while they stood there, yet nobody says a thing. We walked out eating an apple as we finished breakfast and were stopped as we left and told we cannot take the apple out and they demanded we leave it behind! My business partners wife was so disgusted with their attitude she handed over the half eaten apple and also spat out and gave then the bite of apple she had just taken! Unbelievable!
2 kids were ill one morning and the other 2 kids (4 in total) stayed at the villa with their friends… we asked to take some food back for them…. again… no! …you are not allowed! (even though it is paid for….. you cannot even take some rolls or fruit back even when asking and trying to hand over the unused breakfast tickets!!)
In the meantime I watched Chinese walk out eating rolls, fruit and carrying stuff! Nobody stopped them… they didn't ask of course like polite westerners do… they just took it and left!
Chinese welcome, Westerners not!

The Villa came with no knives/forks/chopsticks or plates… apparently poi have to 'rent' those at 200kwai a day… not even a knife to cut some fruit with!. Seating in the dining room and lounge for only 6 people… despite there being 8 of us!

Calling for room service was a joke, we tried to use the menus provided in our rooms during our 5 day stay there three times, the first two occasions we were told they would take our order then we were simply left waiting, nothing happened, nobody took our order! in the end we twice had to walk from our villa to reception and complain before we could get restaurant food delivered. The food was luke warm and in all honesty, some of the worse quality food I have had in China. That said, when we walked around the corner to the nearby local complex, the service and food quality there was also of the lowest quality.

We complained about all the above, but when we talked to them, the women in the food hall could not/would not talk or understand English, my chinese fiancee had to deal with everything!….and yet!…having had to pay all the bills up-front, in advance, leaving us with very little cash, when some room service food was delivered to our villa… the same women stopped the food from being carried in (in the evening) until we paid a 500 kwai mini-bar bill! (500 kwai! what a joke… we spend more than that on one round of drinks each!!!) and guess what…. she spoke and understood English then!!
Once the mini-bar bill was paid the food was then allowed to be delivered! (all this was half-way through our 5 day stay!)
The first two days, the food, plates and glasses delivered by room service were washed, cleaned or taken away. for the remaining 3 days, stuff stayed where it was left in the kitchen!…. A tile came loose from the roof, plunged 2 stories and just missed my son in the pool where it broke, resting on the bottom… the resort staff were not bothered or concerned!

I am not complaining just for the sake of it… this is the first time I have ever written a review but I intend to put this up wherever I can for you to read!… Yalong Villas did not give a damn about the quality of our visit. The prices inside were typical of 4 and 5 star hotels but the quality and service was not. They also charged 30% service charge on everything…. which considering the lack of service was robbery!
The villa and place was lovely… the service and reception we received was the worst I have experienced in Asia and I have been living here for over 2and a half years now!

They did not accept any form of payment card other than the internal chinese ones… they cleaned us out of cash that we could and would have been spending there and then treated us like unwanted visitors!
Shame on them… a lasting impression that means I will never recommend Sanya…
Give this a miss and go to Thailand…. good cheap food, excellent service and quality and they actually WANT you there…
These people need to learn or shut up business!
Brent (from the UK, living in Shanghai)