I went to this hotel and made a reservation for a couple days later after going to Copacabana. When I came back they couldn't find the reservation and the rate went from $35/night to over $50/night. Ended up staying at Hotel Lido right around the corner without any reservation $35 / night with breakfast. Therefore I wouldn't recommend this hotel.

Very well located. Good breakfast. Spacious room with a free safe inside the closet (access with the magnetic card room). Clean with tiled floor everywhere. A real four stars hotel, At last !

Our room was quiet, good sized and clean. The hotel has little charm but is just a block and a half from Santa Cruz' main square.

The pool is inviting as Santa Cruz is hot this time of year.

Depending upon why one is in this city, the Canciller, is an option. The dining room is nothing special but it avoided our having to go out for dinner. Breakfast was fine.

Nice Rooms with all the ammenities. We were given a 'group' discount and paid about 40 USD for a large room with two queen sized beds. The hotel was clean and secure, the staff was very kind and helpful. Breakfast was good... a lot of food. The location is good for tourists as you can walk just about anywhere in the city and if you prefer to catch a bus or cab it's both cheap and easy. The internet is painfully slow and you're better off trying an internet cafe- there are plenty nearby. All in all, it's one of the nicer hotels in Santa Cruz and if you don't mind spending the extra money the comfort of this hotel is well worth it.