This was our first visit to Bolivia and was our first hotel stay and the only bad experience we had in Bolivia. We arrived after a very long flight to be told they could not find our reservation. We sent two emails and called twice before our arrival. The confirmation I had received by email was not valid according to the staff and when my husband call he was told he did not need a confirmation they had his name. Of course now they had a room but it was more money than what was offered on-line and by the phone. It was very upsetting after a long flight to have to deal with staff that was not accomodating specially when it was obvious the hotel was not fully booked. And it was obvious why they wanted to go this route after reading the previous reviews. Is their way of getting more $$ which is a shame.We would not stay again and would not recommend this hotel.
The positive of the hotel is the location you can walk to all points of interest, and Santa Cruz was an excellent stop. There are other hotels within blocks that we are willing to try on our next trip. .
- Canciller Hotel Santa Cruz
