First, the bright spot--
The room was clean. Really, very clean. I credit the cleanliness entirely to the stellar work ethic of the housekeeping staff, and don't think it actually has anything to do with anybody involved in managing this establishment.
The "continental breakfast " consisted of no coffee, watered down juice, two questionable cereal bins (I'm not even sure what the contents of one of them was), and a very dirty waffle maker with batter out of a spigot. When I asked for fruit or yogurt, as is advertised on the hotel's site, I was not only told 'no' but was mocked by the same rude man who had checked me into the room the night before for having expectations of his hotel to have the things they advertised.
The room key ceased to work repeatedly. Again- the man at the front desk, who is possibly the only employee of the office, was pretty condescending about the room key, and indicated twice that I just didn't know how to use the key (despite having used it successfully a few times before it quit working for no reason at all).
On my last of 3 nights in the hotel, I was given new neighbors in the form of a fraternity football watching party. I called them and asked them to be quiet twice before calling the desk. The same fellow went to the room and asked them to be quiet- but when they offered to move to another room where they wouldn't disturb anybody, he refused to move them without charging them again. They told him they had no intention of being quiet - and he did nothing. Their party ran until well after 2 AM. When I confronted him about his refusal to take any action the following moment at check-out, he was extremely dismissive and indicated that he has no power to comp rooms or rearrange guests, despite being the manager; when I asked for the phone number of the owning entity, I was given a card with the booking information and told that he wouldn't give me a number for the owner. Of course- that's not a complaints line. That's just booking, which he was surely well aware of.
Next time I visit family in Aberdeen I'll stay in another city to avoid booking at this hotel again. It's a shame, because with a little attention to customer service (or the firing of the employee running things), it could be pretty nice.
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