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Hotel Tres Poniente: Traveller Reviews

3 Poniente 70, Vina del Mar 2520306, Chile
Hotel amenities
Hotel Tres Poniente
Ranked #13 of 39 hotels in Vina del Mar
3.5 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveller rating
    12
    14
    9
    4
    2
Date Rating
1 review
“Don't go”
1 of 5 stars Reviewed 12 November 2011

Please avoid this hotel I was badly ripped off. I booked following reading these reviews through booking.com for 90 dollars a night. I didn't expect the ritz but it was a very hot shabby room with no fan. Having just flown in I put up with it for the night and checked out in the morning to be stiffed for both nights. They charged me for 2 night ie 200 dollars for the pleasure of a very poor room.
Be warned!!

  • Stayed November 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis Duvauchelle, Owner at Hotel Tres Poniente, responded to this review
15 November 2011
We regret that the guest does not have asked for a fan to your room it would have been solved quickly and pleasure having avoided his harsh criticism. The weather at this time in Vina del Mar is so pleasant temperature, imagine that guests do not feel excessive heat or cold, however, we are prepared to offer and provide the ventilation or heating depending on the case and the host request. The host has not been scammed, you are only charged for the 2 nights of stay as that reported and corresponds to the original reservation, leaving the hotel the night before not to mention the exact cause that motivated him. Sincerely regret the comments of the host which even advised to "avoid our hotel" which is in contradiction with the positive comments we receive for our services, cleanliness and hospitality.We respect both positive and negative criticism, but we do not accept being accused of cheating by being away from reality and be a serious affront to our dignity and is worthy of being analyzed at this grave accusation law and the damage they cause. The offer to our guests to return the night not used, does not mean that we accept their discriminatory concepts, but that leads us to show that we are a serious company and we can make exceptions to the reservation policy which he accepted. Our duty and desire is to satisfy all our guests, however this time we have not achieved what urges us to continue working to improve our service quality. We invite our captives and potential customers to continue to trust us and continue to have a preference for our services and hospitality.
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Willemstad, Curacao
1 review
“A home far from home”
4 of 5 stars Reviewed 22 May 2011

We have a very nice time in Hotel Tres Ponientes.
We were treated very kind and always received warmly whenever we would return from a trip. The rooms are clean and confortable. To us a home away from home.
Would certainly reserve a room at this same hotel when we return to Vina.
Fam Schnog.
Thanks to Mr Alexis Duvauchelle and his staff.

  • Stayed December 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin ,Ireland
Senior Contributor
30 reviews 30 reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
“Very nice friendly staff”
4 of 5 stars Reviewed 6 March 2011

We were only going to stay for a night and ended up staying for 4 nights . My wife and i had an enjoyable stay , the staff we very helpful & the hotel is in a good location .

  • Stayed March 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Santiago, Chile
Senior Contributor
41 reviews 41 reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
“Shabby, noisy rooms”
2 of 5 stars Reviewed 30 November 2010

What bothered me was that this hotel was budget accommodations at a non-budget price. The staff was very friendly, but the rooms were very shabby and the walls were SO thin. I could not get a decent night's sleep for the life of me because I could here people talking downstairs at the front desk, I could hear the room next door's TV, I could hear the children running around in the room above us, I could hear every single person that walked up or down the stairs. Very frustrating.

  • Stayed October 2010, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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“Cozy hotel”
3 of 5 stars Reviewed 22 October 2010

This cozy hotel is clean and in a good location, steps from Av Valparaiso with all the shops and markets, and steps from Av San Martin where all the restaurants are located. The staff is extremely friendly but they only speak spanish, I know just a little spanish and it worked out with no issue.
My room was on the small side, but there were very big rooms as well, ask for a big room when you book. Note that in Chile smoking is allowed pretty much everywhere, my room was a little smelly, not too bad though. Also on the bad sides, the walls are paper thin, a guy in another room fell asleep with the tv on and I could hear it throughout the night, very annoying!! The following night some other people had their tv on really load at midnight and I had to complain.

  • Stayed October 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel Tres Poniente

3 Poniente 70, Vina del Mar 2520306, Chile
Price range (per night):* 82 AUD - 132 AUD

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