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Crowne Plaza Dubai Festival City: Traveller Reviews

5.0 of 5
Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
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Crowne Plaza Dubai Festival City
Ranked #22 of 433 hotels in Dubai
4.5 of 5 stars 374 Reviews
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374 reviews from our community

What travellers say about this hotel
  • Pool area(21)
  • Shopping mall(17)
  • Creek view(12)
  • Priority Club(12)
  • Very good(12)
  • Friendly and helpful(8)
  • Belgian beer(8)
  • Hotel next door(6)
  • Taxi ride(5)
  • Intercontinental Hotel(4)
Traveller rating
    247
    104
    16
    5
    2
Only show reviews for Family (68) | Couples (131) | Business (104)
Date Rating
Manchester
Senior Contributor
40 reviews 40 reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“A fine hotel for a few days”
4 of 5 stars Reviewed 12 February 2012

My wife and I have now stayed at the CP Festival City on 4 separate occasions and I have to say that whilst being acceptable (even good) in most ways we did feel somewhat disappointed with the calibre of staff during our February 2012 stay. I can't be certain but the impression is that most are new and haven't got the hang of things yet. Silly little things such as clearing one's breakfast table when an individual has not finished, merely returned to the servery for more food!
Rooms are adequate without being truly luxurious, the Belgian Cafe always busy and interesting and the bonus is that the facilities of the InterContinental next door are available. Woud we stay again? Most definitely - my only plea being for the staff to receive more training

Room Tip: Higher up the better
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental Hotels Dubai Festival City, General Manager at Crowne Plaza Dubai Festival City, responded to this review
13 March 2012
Dear “Alanwm”,


I would like to thank you for taking the time to write such a detailed review here on TripAdvisor and sharing your experiences during your recent stay at Crowne Plaza Dubai Festival City.

I am pleased to note that you enjoyed your recent stay with us and that you are becoming a regular guest. We greatly appreciate your constructive feedback as it will assist us in making our great hotel even better and I would like you to rest assured that we have already shared your comments with our team to follow up accordingly.

Once again thank you for your feedback and I hope that we will have the pleasure of welcoming you back to our hotel in the not too distant future.


Best regards,

Tom Lord
Hotel Manager, Crowne Plaza Dubai Festival City
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Medina, Saudi Arabia
Senior Contributor
24 reviews 24 reviews
Reviews in 15 cities Reviews in 15 cities
42 helpful votes 42 helpful votes
“It's OK”
4 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

This was the second time i am held at this hotel during the last visit to Dubai. the provision of services and receptionists deal are still as it is with no improving. the services are substandard compared to its neighboring hotels and all other hotels in the city of Dubai. But anyhow it is ok due to his proximity to the city of festivals and the market adjacent to it

Room Tip: try to smile to get better view room
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 7 more reviews by hkhuseini for Dubai
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHG Care at Crowne Plaza Dubai Festival City, responded to this review
6 February 2012
Dear hkhuseini,

Thank you for taking the time to convey your comments regarding your recent experience with us. On behalf of the Hotel Management and Staff, please accept my sincere apologies for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. Your comments are very important to us, and allow us to monitor and improve our service continually.

Sincerely,

Myrna M
Case Manager
IHG Care
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UK
Senior Contributor
26 reviews 26 reviews
Reviews in 21 cities Reviews in 21 cities
37 helpful votes 37 helpful votes
“Full marks for service and facilities!”
5 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

Only five minutes from Dubai airport, this hotel is ideal for business traveller or holiday maker.
The hotel is joined by walkways to The Intercontinental next door and the Festival City Mall. So no need to venture out in the heat if you fancy a shopping spree.
The rooms are well proportioned although when you introduce a seven year old into the room space does become limited.
residents have access to both hotel pools as they are next to each other. The Intercontinental's pool has a nice touch....a glass bottom and end so that you can see the people wandering around many floors below! During the hot summer both pools are "cooled", something you don't get in the UK!
Another nice touch was that my Daughter received a tag / badge which meant she was able to receive free freshly made pizza and ice-cream from 12pm onwards: )
As with all large hotels in Dubai, they have an "English" bar attached which does get very busy and noisy in the evening. Not really suitable for young children.
Also worth noting the "swim with dolphins" facility is only five minutes away.
Would I return again? Absolutely!
Stayed July 2010........just slow to post feedback : )

  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental Hotels Dubai Festival City, General Manager at Crowne Plaza Dubai Festival City, responded to this review
13 March 2012
Dear “_Forevergreen_UK”,


Thank you for taking the time to write a review about your stay at Crowne Plaza Dubai Festival City. I was pleased to note that there were positive aspects to your stay, in particular our “well proportioned” rooms and swimming pools and that your daughter made the most of our special VIK (Very Important Kid) promotion. Indeed, our hotel’s proximity to the airport and the Festival Centre Mall is one of the popular aspects preferred by many of our guests. Your comments will surely be shared with the rest of the team and appreciated.

Our guests complete satisfaction is our main goal at Crowne Plaza Dubai Festival City, and it is rewarding to learn this has been achieved on this occasion. I really hope to have the pleasure of welcoming you back to our hotel in the not too distant future.

Best regards,

Tom Lord
Hotel Manager, Crowne Plaza Dubai Festival City
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Top Contributor
53 reviews 53 reviews
Reviews in 19 cities Reviews in 19 cities
52 helpful votes 52 helpful votes
“Wonderful hotel, always nice to return.”
5 of 5 stars Reviewed 29 January 2012
3
people found this review helpful

It's nice that this hotel and adjoining the InterContinental have shared charging arrangements so that you can visit bars or restaurants in either of them and still charge all costs to your own hotel's room bill.

A stay at this hotel has always been pleasurable and the staff have always been very friendly and offer great service throughout. Bedrooms can be quite small, however they are furnished to very high standards and contain everything you need.

Within the in-house Belgium Beer Cafe I'm disappointed that they haven't put Tenderloin steaks back on the menu as they used to be delicious and always a favourite of ours at a fantastic price of only 95AED each, however the range of beers and wines remain excellent.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental Hotels Dubai Festival City, General Manager at Crowne Plaza Dubai Festival City, responded to this review
13 March 2012
Dear “Loyalty-Club”,


Thank you for taking the time to write a review about your recent stay at the Crowne Plaza Dubai Festival City.

I am grateful to receive your kind words regarding our “friendly” staff, their great service and the quality of our rooms. I was also please to note that you visited our ever popular Belgian Beer Café and would like you to rest assured that your comments regarding the removal of the Tenderloin from the menu have been shared with our Director of Food & Beverage. Your comments will surely be shared with the rest of the team and appreciated.

We hope to have the opportunity of welcoming you back to our hotel soon.


Best regards,

Tom Lord
Hotel Manager, Crowne Plaza Dubai Festival City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Excellent customer service, top room facilities, good pool”
5 of 5 stars Reviewed 28 January 2012

I stayed with my wife for our marriage anniversary for a night. We arrived at night and it was the first night of Eid Al Adha, holy days for the Muslims. We were told that there was a flight delay and our rooms were not available until midnight, however we received a complementary dinner (alcohol included at choice), all from the house. Excellent location in Festival City, with view to the ocean, restaurant was outside, with tables not very close to each 0ther. We really enjoyed, Midway to the dinner, we were announced that the room was already ready - this was 90 minutes before midnight.
The room was not very big, but full of gizmods. Bathroom was large, flat large TV. The next day it rained (that was a first in Dubai), but we could see the pool and the layout was super nice, it was almost like a mini water park. Price was high but reasonable, compared to other prices in Dubai. Would recommend for a short trip defintely.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Crowne Plaza Dubai Festival City

  • Crowne Plaza Dubai
  • Dubai Crowne Plaza
Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Price range (per night):* 168 AUD - 296 AUD

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