We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

InterContinental Dubai Festival City: Traveller Reviews

5.0 of 5
Umm Ramool Rd | Dubai Festival City, Dubai 45777, United Arab Emirates
Hotel amenities
Special offer
Save up to 20% -Book Early
InterContinental Dubai Festival City
Ranked #28 of 433 hotels in Dubai
4.5 of 5 stars 417 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

417 reviews from our community

What travellers say about this hotel
  • Shopping mall(15)
  • Club lounge(14)
  • Pool area(13)
  • Crowne Plaza(11)
  • Anise restaurant(9)
  • Very good(9)
  • Great view(7)
  • Afternoon tea(5)
  • Would highly recommend(5)
  • Room service(4)
Traveller rating
    276
    99
    27
    10
    5
Only show reviews for Family (55) | Couples (140) | Business (147)
Date Rating
KL
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Amazing Hotel but concierge needs work”
5 of 5 stars Reviewed 11 February 2012

Very good hotel with excellent facilities.
This hotel is without a doubt the best hotel in Dubai.

Went to the golf course while there which was also fantastic.

Food - was very good with a good variety especially on Christmas day!

Issue that I had was hotel did not seem as fresh as it could do - especially in the bedrooms - carpets seemed slightly stained and tiling in bathroom seemed like it needed a little bit of work to bring this hotel back to what it used to be 1 year ago when I last visited. Although this is probably due to the high occupancy they face.

The biggest issue I had was with the assistant chief concierge - asked him if he would deliver a bag to one of group members who was staying at the Crowne Plaza next door (The hotel is linked,managed, follows the same room numbers, same staff etc so should not have been an issue) However he refused. Seemed to be slightly lazy in my opinion - and in a place were service is everything was disappointing.

All in all an excellent hotel despite the one issue!

Will definitly be back - just hope the concierge improves.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Nelson O about InterContinental Dubai Festival City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental Hotels Dubai Festival City, General Manager at InterContinental Dubai Festival City, responded to this review
12 March 2012
Dear “Nelson O”,


Thank you for taking the time to write a review about your stay here at the InterContinental Dubai Festival City and our “excellent hotel”. I was pleased to note that there were positive aspects to your stay, in particular our “excellent facilities” and the overall quality of food provided in Anise restaurant. I am glad to note that you had the chance to visit the “fantastic” Al Badia Golf Club by InterContinental and that the golf course was to your liking. Your comments will surely be shared with the rest of the team and appreciated.

With regard to your other comments, we were sorry to read the challenges you experienced in dealing with Concierge, I would like you to be assured that we do our utmost to assist all of our guests and I do apologize if this did not occur on this instance. Kindly note that action was taken by our team to rectify the matter.

Despite the inconveniences you encountered I was very pleased to note that overall your stay was “excellent” and I hope that we will have the pleasure of welcoming you back to “the best hotel in Dubai” in the not too distant future.


Kind regards,

Tom Lord
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
saudi arabia
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
“A laxury stay in Dubai”
4 of 5 stars Reviewed 10 February 2012

The experience for two days were excellent. We were in the hotel almost fulltime because of attendance of seminar. The rooms, restaurants, meeting rooms all were excellent with smiling support of the staff.

Room Tip: Ask for the creek view rooms at the time of booking itself
See more room tips
  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask meetheen about InterContinental Dubai Festival City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental Hotels Dubai Festival City, General Manager at InterContinental Dubai Festival City, responded to this review
12 March 2012
Dear “Meetheen”,


It is very pleasing to learn that you had an excellent experience during your recent stay with us here at InterContinental Dubai Festival City, and many thanks for posting your experience here on TripAdvisor.

I am very happy to read your response and to see that in so few words your explanation made it clear to see how much you enjoyed our hotel. I really hope to have the pleasure of welcoming you back in the not too distant future.


Best regards,

Tom Lord
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“So much convenience at your fingertips...”
4 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

The Intercontinental at Festival City delivers a lot. The restaurants are many, and each outlet has great quality food. The Belgian Café is my personal favourite, with an amazing selection of beers from around the world (imagine in a country where alcohol is still taboo!). The Spa has lovely treatments. The pool area has one of the more unique views, looking back onto the city skyline. This hotel would be perfect for a business traveller, as you can easily access the downtown in 10 minutes, but can also get to the older areas of Dubai, avoiding the crazy traffic of Sheikh Zayed Rd. (Dubai's main thoroughfare) You can also access the Fesival City Mall, which is not the most exciting mall in Dubai, but should you forget something, or wish to kill time in the evening, there is lots of selection and a movie theatre. Many hotels in Dubai (such as the Address hotel group) do not have quality food and beverage outlets to choose from if you stay for more than a few nights. At the Intercontinental you can dine in various restos, all at different price points, and also skip over to the Crown Plaza property next door (which is actually where the Belgian Café is located).

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by NickiMaus for Dubai
Ask NickiMaus about InterContinental Dubai Festival City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lahore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Excellent hotel”
4 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

I found the hotel and all the services impeccable. Everything was perfect. Will definitely recommend. The only negative would be the location, a little away from other areas. But it is serviced by the festival city mall and the canal walk. Beautiful weather and the canal walk a pleasure

  • Stayed February 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sabafaisal about InterContinental Dubai Festival City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental Hotels Dubai Festival City, General Manager at InterContinental Dubai Festival City, responded to this review
12 March 2012
Dear “Sabafaisal”,


Thank you for taking the time to write a review about your recent stay at the InterContinental Dubai Festival City.

I loved to read your response and to see that in so few words your explanation made it clear to see how much you enjoyed our hotel. Thank you for recommending our hotel to other travelers visiting Dubai and we do hope we will have the pleasure of having you stay with us in the near future.

Best regards,

Tom Lord
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santorini, Greece
Top Contributor
54 reviews 54 reviews
Reviews in 25 cities Reviews in 25 cities
56 helpful votes 56 helpful votes
“Secont time around even better than the first...”
5 of 5 stars Reviewed 2 February 2012

Arrived after 4 days in another hotel in Dubai for four days of shopping :) W
e have stay here before and it is one of our favorite hotels in Dubai. Very near to shopping restaurants , very nice and quite and only 5 minutes with a cab from the airport
The hotel is great as I am an Gold ambassador member they upgrade both our rooms for two very nice suites
Both room were spacious and very nice décor as our first visit there was 2 year ago we were thinking that it may not be the same
But they kept the room in very high standards and you cannot really get that one day have past from the other time everything was like the first time the carpets the seats the sofas everything …
All the hotel was really clean and the people working there were so amazing …
The hotel is connected to a mall that has great restaurants and places to have breakfast. There is an Italian restaurant there called Bella Italy (not sure for the name) and has amazing food and breakfast.
There is also a place that make amazing muffins sorry I cannot remember the name and know there is one place that you should not miss it is called The Cold Stone and you can find it in many places around dubai
This people are the best you get to choose what kind of ice cream you want ( I always have Banana and Chocolate) and then you get to mix whatever you like in the ice cream (I get TWIX and Mars usually)
The best ice cream ever and the people there are very kind and do tricks it is so much fun.
We will be returning to this hotel for sure It is truly a great place to stay it is a great value for what offers and the people
Are amazing very helpful and always with a great smile in the face.

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 11 more reviews by ANGELA,GREECE for Dubai
Ask ANGELA,GREECE about InterContinental Dubai Festival City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental Hotels Dubai Festival City, General Manager at InterContinental Dubai Festival City, responded to this review
12 March 2012
Dear “Angela, Greece”,


Thank you for taking the time to write a most complimentary review about your recent stay at the InterContinental Dubai Festival City.

It was great to read that you admired the “high standard” of our rooms and furniture and that your enjoyed visiting the Festival Centre mall adjoining the hotel. Your positive comments will surely be shared with the rest of the team and appreciated.

Our guest’s complete satisfaction is our main goal at InterContinental Dubai Festival City, and it is rewarding to learn this has been achieved on this occasion. We do look forward to the opportunity of once again welcoming you back to our hotel.


Best regards,

Tom Lord
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed InterContinental Dubai Festival City also viewed

Hilton Dubai Jumeirah
4.5 of 5 stars 1,585 Reviews
Dubai, Emirate of Dubai
Show Prices ABS:HotelCheckRates-d306662?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Grosvenor House Dubai
5 of 5 stars 1,068 Reviews
Dubai, Emirate of Dubai
Show Prices ABS:HotelCheckRates-d507352?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Crowne Plaza Dubai Festival City
4.5 of 5 stars 374 Reviews
Dubai, Emirate of Dubai
Show Prices ABS:HotelCheckRates-d754106?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 433 hotels in Dubai, ranked by popularity »

Been to InterContinental Dubai Festival City? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about InterContinental Dubai Festival City

  • Intercontinental Dubai
Address: Umm Ramool Rd | Dubai Festival City, Dubai 45777, United Arab Emirates
Price range (per night):* 185 AUD - 402 AUD

Owners: What's your side of the story?

If you own or manage InterContinental Dubai Festival City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
InterContinental Dubai Festival City
Show the lowest price for this hotel (from our partners)
Show Prices