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The Palace The Old Town: Traveller Reviews

5.0 of 5
Burj Dubai | Old Town, Downtown Burj Dubai, Dubai 9770, United Arab Emirates
Hotel amenities
The Palace The Old Town
Ranked #16 of 433 hotels in Dubai
4.5 of 5 stars 340 Reviews
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340 reviews from our community

What travellers say about this hotel
  • Burj Khalifa(24)
  • Pool area(10)
  • Souk al bahar(8)
  • Very nice(8)
  • Fountain view(7)
  • Great location(6)
  • Room service(6)
  • Tallest building(6)
  • Shopping mall(4)
Traveller rating
    240
    66
    18
    7
    9
Only show reviews for Family (57) | Couples (139) | Business (59)
Date Rating
Glasgow, United Kingdom
Senior Contributor
27 reviews 27 reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
“An oasis amid the hustle and bustle of downtown Dubai”
5 of 5 stars Reviewed 8 February 2012
3
people found this review helpful

Have just returned from Dubai today after a fantastic trip to celebrate my Mother's birthday. The hotel is in an excellent location for a shopping spree, being only about a 10 minute walk through the Souk Al Bahar (with its many shops, cafes and restaurants) and across the bridge to the Dubai Mall. It is only about 20 minutes from the airport and a similar distance to either the Dubai Museum (if you go there, cross the road and have a wander around the Textile Souk, a real cultural experience but note that it is closed between 2-4pm) or Jumeirah Beach where we visited the Madinat Souk. The hotel is beautifully decorated, very tranquil and exceptionally clean. The staff are extremely helpful and we simply couldn't fault the service. We were upgraded to a Palace fountain view suite for our entire 5 night stay, so that made the holiday even more special. It is also the little touches that make you feel special - a beautiful birthday cake and sparkling apple and date juice; chocolates; dates; rose petal baths and 'towel art'. The views of the fountains and the Burj Khalifa from the 6th floor suites are breathtaking. Buffet style breakfast in the Ewaan Restaurant was included in our trip and was well worth it. What a mouth watering selection from around the globe and all enjoyed whilst relaxing in a bedouin style tent or at a table with views to the pool. The pool area is very relaxing and we especially liked the loungers down at the lakeside, facing out to the Burj Khalifa. Not often you can take photographs of the world's tallest building whilst relaxing on a very comfortable lounger! All in all, a very successful and memorable trip. Would definitely stay at this hotel again and recommend it to anyone. Just wish we could have stayed another day to relax!

Room Tip: A must is a room with a fountain view. Rooms facing the Souk Al Bahar or the pool area may be noisy...
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  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bristol
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“A Royal experience”
5 of 5 stars Reviewed 7 February 2012

Just like so many other reviewers we were enchanted by this beautiful hotel. It was in a perfect location and really did seem like a magical Eastern palace.With impeccable attention to detail from every member of staff and the best ever breakfast buffet this was this truly a holiday to remember.We will have to return!!!

Room Tip: All the rooms should be fine.Room 363 was in a quiet location but still had a partial view of the fo...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New Delhi, India
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Excellent Location”
5 of 5 stars Reviewed 6 February 2012

The hotel boasts of an excellent location just beside the Dubai Fountain, Khaleefa and Dubai Mall.

At the heart of the city, it is just a stone's throw away from most places you may want to visit.

The service and facilities are fantastic with spacious rooms and balcony overlooking plenty of water.

Truly a palace.

Room Tip: All the rooms should be good.
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  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denia, Spain
1 review
“Beautiful Hotel”
5 of 5 stars Reviewed 5 February 2012

We booked this hotel for my Birthday in January 2012. It really is impressive the location is excellent for the shopping mall, souk and fountains. On arrival there was a problem with our booking (caused by our british travel agent) the room had been cancelled. The hotel duty manager Danny and assistant Fatima could not have been more helpful. they told us not to worry and upgraded us to a fountain suite.They contacted the travel agent for us to sort out the problem. The staff are very attentive and customer focused, nothing is too much for them. Breakfast catered for all tastes and was excellent. I would highly recommend this hotel

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Great choice, great staff”
5 of 5 stars Reviewed 26 January 2012

WE loved this hotel. The people were quite nice and helpful at the desk. Service was impeccable and our rooms were quite large with a balcony.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Palace The Old Town

  • The Palace Old Town
  • Palace The Old Town Dubai
  • Sofitel Dubai
Address: Burj Dubai | Old Town, Downtown Burj Dubai, Dubai 9770, United Arab Emirates
Price range (per night):* 267 AUD - 805 AUD

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