Let's put it all in perspective; In Dubai you have a choice of many levels of hotel, from well known brands to independent boutique types. If you know what a 3/4/5 star hotel should cost you in Dubai, then you would probably be able to guess the level of service you can expect at any given hotel. Something went a bit awry with the Concorde. It's like a hospitality training school or purgatory for industry staff, or something!
Firstly, when checking in at 1030pm, it should not take over two hours and the guest having to go to reception just to get an extra bed because no one is answering the phone (even though once at reception it was clear there was some activity that required four men to be in the office, but none manning the desk). I'm not sure if the night manager was being condescending or trying to placate me, but we got a bed. Oh, and my son appreciated the piece of granite he was given to sleep on. Not.
Next, the Business Centre. I'm sure we were in Dubai, the new financial centre of the Middle East, where money flows quickly from one hand into the creditors' as quick as you can say "paper millionaire," but it was totally unacceptable that the hotel business centre is not open on a Friday. I mean, it's a business centre in a hotel, right? It's basically four computers connected to the net and a printer. Well, it just so happens I needed the printer to print a visa, but when I asked the girl on reception can I use the "business centre" or could she help me with printing the visa, I got "It is Friday. It is closed." Then a "No" when I asked if she could print it, and just to confirm, again "It is Friday. It is closed." Terrible service! The room compendium even states photocopying available from the business centre OR reception! Upon checkout the day manager seemed more than happy to print it, so why put customers through the stress?
We stayed for four nights. The hotel is well situated in Diera, close to the creek and with good access to main roads.
Rooms were fairly well appointed, although some of the furniture (cupboard the mini bar fridge was in) need to be tossed out. We did have a nice view of the Burj Khalifa, but that will be gone soon as construction has commenced across the road.
Nice big bathrooms and the best bit - plenty of water pressure in the shower.
Bed was very comfortable and huge!
Staff were generally helpful and quick with a smile, which is always a nice touch. Room service menu was quite good, although a little expensive.
The internet policy seems a bit odd. The IT rep had to visit our room to "set it up" for us, and only one device could be connected at a time. Connection was a bit unstable as well.
The buffet restaurant was fairly average (for breakfast), with the run of the mill choices.
I am guessing when this hotel was brand new it was a glittering example of modern architecture and style. It's probably in need of a touch up here and there, but it's still quite pleasant.
Another dry hotel with no pork bacon.
For now, ask for a view of Burj Khalifa.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC