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Al Qasr at Madinat Jumeirah: Traveller Reviews

5.0 of 5
Al sufouh rd | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates
Hotel amenities
Al Qasr at Madinat Jumeirah
Ranked #5 of 433 hotels in Dubai
4.5 of 5 stars 666 Reviews
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666 reviews from our community

What travellers say about this hotel
  • Wild wadi(20)
  • Best hotel(13)
  • Very good(10)
  • Pool area(6)
  • Polite and friendly(5)
  • Premium Leisure Club(4)
  • Ice lollies(3)
Traveller rating
    565
    59
    23
    11
    8
Only show reviews for Family (170) | Couples (307) | Business (37)
Date Rating
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Best Stay Ever!”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

I stayed at this hotel during May 2010 and loved every minute. While waiting to check in I was escorted to the lobby and given hot towels and drinks. The staff were amazing. After checking in I walked around the reception etc... and within minutes I had staff approaching me asking if I needed assistance. The hotel noticed it was my birthday from my passport and on the day was surprised with a 'Paul's' chocolate cake and birthday card. In the evening they delivered a bunch of red roses to my room. It totally made my day. I ate at a number of restaurants and although Dubai is very dear the food is superb. The hotel turn down your beds twice a day and each night delivered little toiletries, such as cucumber hand cream or mint foot balm. Due to the BA strike during May 2010 they had managed to get me a flight back with Emirates, but had to stay an extra night. The Al Qasr had no room for an extra day, so booked a night in the Atlantis. I had stayed at their sister hotel in Bahamas (which was complete luxury) but was totally disappointed with the one in Dubai, was not a patch on the one in Bahamas or the Al Qasr. Just wanted to thank all the staff at the Al Qasr, for making my birthday special. I travel a lot but you were by far the best service hotel I have stayed in.

  • Stayed May 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madinat Jumeirah, General Manager at Al Qasr at Madinat Jumeirah, responded to this review
19 February 2012
Dear Guest,

Thank you for taking the time to share your feedback of your recent stay with us at Al Qasr, Madinat Jumeirah. I am delighted to read your comments and to learn that you have been impressed with our product and services. Your comments will also be a motivation for the team to consistently maintain the high standards which you have experienced during your stay with us.

I do hope we will be able to welcome you back in the very near future. Once again, thank you for your positive ratings and for recommending our Resort on TripAdvisor.

Sincerely,
Anne-Marie Houston
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“5 star and definitely worth every penny!”
5 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

We stayed at the Al Qasr resort for the first leg of our honeymoon from 8-11 January 2012 and loved every second of it!
The service was fantastic (especially room service!) from start to finish - the check-in experience was very relaxed - we were escorted from our taxi to a lounge reception area and offered a hot towel and dates, before being shown to our Junior Suite (free upgrade courtesy of the reception manager). The Suite was huge with a rain forest shower and his and hers sink basins! We did not have a sea view, but double balcony overlooked the hotel entrance with grand fountains and super cars! As the buidling is huge and we were on the 6th floor, it was very peaceful. We also had a great view of the Dubai skyline.
There are a number of restaurants within the hotel complex where all cuisines are catered for. We opted for b&b so were able to choose where we ate. Breakfasts at the hotel were amazing offering everything from pastries to sushi!
The beach was gorgeous and very quiet in January. Weather was 25 degrees each day with clear skies and a pleasant breeze from the sea. The Al Qsar beach strip has great views of the Al Burj Arab. You can order food and drinks form your sun lounger or 'bed on the beach' and do not have to carry cash as charges can go straight to your room.
We would really recommend to anybody who is looking for something a bit special and we look forward to going back someday!

Room Tip: Choose a room on 6th floor for excellent views!
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madinat Jumeirah, General Manager at Al Qasr at Madinat Jumeirah, responded to this review
6 February 2012
Dear Guest,

Congratulations on your honeymoon. It is very heartwarming to read that you have chosen us to be a part of such a unique occasion in your life.

I am very delighted to learn of your experience during your stay with us and would like to thank you for choosing Al Qasr among the many options available in Dubai. Thank you for acknowledging our commitment to our high standards – I am sure that the team will be equally delighted to read of your complimenting feedback and motivate them to continue delivering the best services to our guests.

Once again, thank you for taking the time to share your experiences and recommending us on TripAdvisor. I look forward to welcoming you back to Madinat Jumeirah, hopefully in the future.

Sincerely
Anne-Marie Houston
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Sao Paulo, SP
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Perfect stay!!!”
5 of 5 stars Reviewed 4 February 2012

Dubai was our first Honeymoon destination. We arrived on December 12th, 2011. When arriving at Al Qasr, everything is impressive, the architecture, the view and the friendly staff. The welcome drink (lemon juice with lemon grass) was amazing!

We stayed at one of the Arabian Deluxe Rooms. The room was very spacious, clean, typically decorated and as we were on our honeymoon, there was Champaign, fruits and nuts! And even though we didn’t have an ocean view, it was perfect! The staff was always very friendly and helpful.

The advantage of staying at one of the Jumeirah hotels is the infrastructure you have from the whole complex. It is very easy to move around and you can find everything you need at the Souk (there are a lot of shops, restaurants, drugstores). We had lunch at a Persian restaurant called Anar. The food was delicious, although a little expensive. The Noodle House was a good cost benefit option. The food is tasty, not fancy, but at a very good price.

It was also very easy to access the pool and the beach either by foot or through the canals. The beach is amazing, white sand and blue ocean. There is also a very good beach service from which you can order drinks and food, It is not cheap, but as you are at the beach it is quite practical.

In general, everything was perfect, no complaints. Thank you very much for the lovely stay!!!

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madinat Jumeirah, General Manager at Al Qasr at Madinat Jumeirah, responded to this review
8 February 2012
Dear Guest,

Thank you for recommending our resort through the TripAdvisor, following your recent stay at Al Qasr, Madinat Jumeirah.

All your kind comments with regards to your arrival experience, our guest room, product and facilities provided for our guest, to the service from around the pool & beach area are highly appreciated. I am very fortunate to be able to work and be supported by tremendous colleagues. I sincerely thank you on behalf of the team.

Once again, thank you for your comments and belated congratulation on your wedding. We certainly look forward to welcoming you back to Madinat Jumeirah in the near future.

Sincerely,
Anne Marie Houston
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Hartsdale, New York
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great reception area”
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

Highlight of checking in...was offering us dates in a beautiful wooden box. Unusual and gave a taste of being in the Arabian peninsula. Not much else in Dubai has retained a feeling of the area. Beautiful architecture ....The hotel is beautiful and although new, it does try to capture the feeling of the history of the land. Expensive but worth the splurge.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lindasal41 about Al Qasr at Madinat Jumeirah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madinat Jumeirah, General Manager at Al Qasr at Madinat Jumeirah, responded to this review
5 February 2012
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us at Al Qasr, Madinat Jumeirah.

I am very pleased to read that you were particularly impressed with our check in procedure as well as the architecture of the hotel. We pride ourselves in delivering a unique arabian experience for all our guests, and I am therefore delighted to learn that we were successful in achieving this for you and your wife.

Once again, I appreciate you recommending Al Qasr and I do hope we will have the pleasure of welcoming you and your wife back again in the near future.

Yours sincerely
Anne-Marie Houston
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1 review
2 helpful votes 2 helpful votes
“The best hotel in Dubai!”
5 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

Brilliant hotel, fantastic staff, great services, brilliant location... Couldn't say more!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Harrrieh about Al Qasr at Madinat Jumeirah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madinat Jumeirah, General Manager at Al Qasr at Madinat Jumeirah, responded to this review
30 January 2012
Dear Guest,

I am very happy to read your review and to learn that you enjoyed your recent stay with us. Thank you for visiting Al Qasr for your holiday and for taking the time to post a review of your experience on TripAdvisor.

Your kind comments regarding our product and services are greatly appreciated. It is certainly our intention to ensure you are well looked after and that our service standards exceed your expectations.

We certainly look forward to welcoming you back to Madinat Jumeirah.

Sincerely
Anne-Marie Houston
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Additional Information about Al Qasr at Madinat Jumeirah

  • Al Qasr
  • Madinat Jumeirah
  • Al Qasr Hotel Dubai
  • Al Qasr Dubai
  • Al Qasr Hotel
Address: Al sufouh rd | Madinat Jumeirah Resort, Dubai 75157, United Arab Emirates
Price range (per night):* 302 AUD - 1,633 AUD

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