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Al Bustan Rotana - Dubai: Traveller Reviews

5.0 of 5
Near Dubai International Airport, Casablanca Street, Al Garhoud, Dubai, United Arab Emirates
Hotel amenities
Al Bustan Rotana - Dubai
Ranked #75 of 433 hotels in Dubai
4.0 of 5 stars 192 Reviews
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192 reviews from our community

What travellers say about this hotel
  • Blue Elephant(5)
  • Very good(4)
  • Complimentary water(3)
  • Fresh fruit(3)
Traveller rating
    112
    52
    17
    3
    8
Only show reviews for Family (19) | Couples (41) | Business (68)
Date Rating
Kingwood, Texas
Senior Contributor
22 reviews 22 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“BEWARE: THIS 5 STAR'S MANAGEMENT HAS NO 5 STAR AUTHORITY”
1 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

If you lose your credit card by any chance and you have prepaid, you will have to pay again as happened to me! The management will tell you that they are under the rules of the accounting staff and that although you've been charged once you'll have to be charged again. No exceptions. I was shocked! Suddenly I felt I was in a 3rd world country. It took 10 days to get my money back! HORRIBLE EXPERIENCE. Though the hotel has a lot to offer in other terms, you might get stuck due to their 3rd world mentality regarding issues like this. You do not want to get treated like this!

  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Ryanstubbs about Al Bustan Rotana - Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
franckroyer, Manager at Al Bustan Rotana - Dubai, responded to this review
13 February 2012
Dear Mr Ryan,
Thank you for posting your comments on TripAdvisor and giving us the opportunity to clarify the situation you have experienced.
Whenever a booking is done online and payment is done with a credit card online too, the same credit card is to be presented upon check-in : this is a normal practice to prevent frauds which may happen when a credit card is stolen.
You can easily imagine what could be the effects if your card had been stolen and used to make a reservation in another hotel, and if the credit card is not asked upon check-in to verify the credit card holder identity.
The following day of your arrival we have refunded the amount on your credit card, and the bank process may have taken a few more days as described by you.
Mr Ryan, we apologize for the inconvenience this may have caused and I trust this clarifies our intentions.
We look forward welcoming you back soon at Al Bustan Rotana Dubai,
Franck Royer
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monte-Carlo, Monaco
Senior Contributor
38 reviews 38 reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
“Great hotel, excellent staff”
5 of 5 stars Reviewed 9 February 2012

Lovely room, with a great bed and mattress. The bathroom was fine, the breakfast was excellent. The hotel was new, clean and very convenient to everything. Pick up and return to the airport was great. We enjoyed the pool, though thought the spa bathrooms could do with an update. Nice cosmetics in the bathroom. A very nice place to stay and I would recommend it to other people.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask IviBee about Al Bustan Rotana - Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
franckroyer, Manager at Al Bustan Rotana - Dubai, responded to this review
12 February 2012
Dear Ivi,
Thank you for your comments on Al Bustan Rotana, and we are glad to hear that you enjoyed your recent stay with us.
We are looking forward welcoming you soon again,
with kind regards,
Franck Royer
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Top Contributor
50 reviews 50 reviews
Reviews in 31 cities Reviews in 31 cities
13 helpful votes 13 helpful votes
“A great way to stop over when transiting in Dubai”
4 of 5 stars Reviewed 28 January 2012
2
people found this review helpful

I had my flight back to Europe from Dubai airport, after a week spent in Abu Dhabi.
As i had a morning flight i wanted a comfortable hotel near the airport. Al-Bustan is about 1km, or less than 5 minutes by car, from the terminal. Though you may consider it an airport hotel, all its features make you feel really comfortable and surrounded by discreet luxury, with a very wide choice of restaurants and other facilities.
I had a club room on the third floor and access to the club lounge where you can enjoy a variety of foods and beverages for free.
It is the right place for some short meetings or just to have a snack in peace, after a busy week.
Price is slightly on the high side, but i am afraid this is a constant in the UAE.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask KinPa_1951 about Al Bustan Rotana - Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Among the best Rotana's properties in UAE”
4 of 5 stars Reviewed 25 January 2012

We have stayed 3 nights at Rotana Bustan and was amazed by the quality of service, size of the room, the amenities and the various F&B outlets. Rotana hotels have the reputation of excellent service even if staying at one of their 3* hotels which i have had the chance to experience. But Rotana Bustan being a 5* hotel tops them all.
The staff was very helpful in helping us find a nice moonlight boat trip experience, they really managed to book us a boat dinner tour when we approached them late in the evening at 20:00. They went the extra mile to do all contacts with their agent and to book us for the night. The moonlight tour that was recommended by the hotel staff exceeded our expectations, we had an amazing time.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rita A about Al Bustan Rotana - Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“1 night stay”
4 of 5 stars Reviewed 16 January 2012

I spent one evening at this hotel because my flight was delayed. The hotel is exactly what I expected from a Rotana property. Great service, comfortable, clean and many amenities not to mention a beautiful decor throughout the hotel. My only complaint is the slow check-in/check-out. They seem to be a bit slower than the towers Rotana.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask TTB_12 about Al Bustan Rotana - Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
franckroyer, Manager at Al Bustan Rotana - Dubai, responded to this review
29 January 2012
Dear Sir,
I would like to convey my heartfelt thanks for your stay at Al Bustan Rotana Dubai.
Thank you indeed for your feedback and comments with regards to our services. I was very pleased to know that you are satisfied with us, we are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations.
I will personally pass on your comments to our entire team who will be delighted at your gesture and grateful for your generous comments.

Meanwhile, I was very much concerned to learn about your dissatisfaction in some areas mainly the check-in/check-out. Please accept my apologies for the inconvenience caused. Your feedback is very much appreciated as we continuously strive to improve our services and facilities and only through comments provided by our valued guests we will be able to do so.

For your future visit to Dubai please do not hesitate to contact me and we would be happy to assist you.
Thank you once again and we look forward to welcoming you back in Al Bustan Rotana Dubai in the near future.
Best regards,

Franck Royer
Executive Assistant Manager
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Additional Information about Al Bustan Rotana - Dubai

  • Al Bustan Rotana Hotel Dubai
  • Al Bustan Rotana
  • Al Bustan Rotana Hotel
  • Al Bustan Rotana Dubai
Address: Near Dubai International Airport, Casablanca Street, Al Garhoud, Dubai, United Arab Emirates
Price range (per night):* 140 AUD - 399 AUD

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