For a five star hotel the rooms were really dated - we paid for a club room, but it was the same as the regular rooms (apparently though they are just about to refurbish the hotel). Helpfulness of staff was mixed, a couple good but mostly poor. The hotel shares facilities with the Westin which is next door, so they have a great pool and beach area (kids pool is actually heated for when the weather is cooler). Seaview rooms have great views, however if you are the wrong end to the hotel it is really noisy from one of the hotel bars. Small thing but annoying - shower water took about 5-10 mins to heat up in the morning! Kids club was good if you have young kids. Ate a couple of times in hotel restaurants - food average! For the price we paid felt ripped off - 3 star hotel with 5 star prices!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 February 2012
Dear Nova T,
thank you for taking the time to post your comments about your recent stay with us.
I am disappointed to hear that you were not satisfied with your stay. It is indeed correct that we will be refurbishing the hotel as of next week and will reopen later in October 2012.
I do appreciate that you have enjoyed our beach facilities and our temperature controlled pools which we cool in summer and warm up in winter.
Please rest assured that I have passed on your comments to our associates and management team in our continuous endevaour to improve the services to our guest.
Best regards,
Stewart Selbie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC