From the moment i landed,Mr.Bencheikh (Duty Manager) was on the phone to make sure that the airport pick up was punctual.Greeted at the hotel by the duty manager,checked me in & showed me to my suite.Ashed for laundry,they were there within minutes.Asked for reservations at Zuma even though it was a weekend,were taken care of by Mr.Bencheikh even though they require credit card details for reservation & i don't use one.Asked for transportation & was arranged by Mr.Amado (Concierge).
Stayed for 5 nights & went back 3 more times.
What ever you require,just pick up the phone in the room & its done.
Plus Mr.Benecheikh & Mr.Amado were very helpful in recommending the best restaurants to eat at & taking care of everything from A-Z.
The hotel speaks for itself.Its as if you're not in Dubai but in a paradise resort with impeccable service.The staff from room service to laundry to the reception always greet you by your name & always warm & greetful.
Would always stay at the One & Only but because unfortunately its always full occupancy but Mr.Benecheikh always makes the impossible possible.
Looking forward to my next stay at the One & Only Palm.
