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Sofitel Dubai Jumeirah Beach: Traveller Reviews

5.0 of 5
Jumeirah Beach Residence, Dubai Marina | PO Box 473828, Dubai 87075, United Arab Emirates
Hotel amenities
Sofitel Dubai Jumeirah Beach
Ranked #21 of 433 hotels in Dubai
4.5 of 5 stars 672 Reviews
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672 reviews from our community

What travellers say about this hotel
  • Pool area(32)
  • Very nice(19)
  • Sea view(13)
  • Friendly and helpful(10)
  • Many restaurants(10)
  • Hotel staff(8)
  • Great location(8)
  • Too small(6)
  • Would highly recommend(4)
  • Junior suite(3)
Traveller rating
    460
    139
    47
    16
    10
Only show reviews for Family (70) | Couples (320) | Business (94)
Date Rating
Posted by an Accorhotels.com traveller
Hamburg, Germany
1 review
1 helpful vote 1 helpful vote
“Nice Hotel”
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hotel Management, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review
13 February 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeriah Beach on your recent visit to Dubai. I am glad to hear that you had a good time on your New Year's vacation. I appreciate the time you took to write a review about your stay. I apologise for the inconvenience caused to you finding a taxi. New Year was the busiest time of the year for Dubai city and there was a shortage of taxis everywhere. Normally, guests can easily find public taxis right outside of the hotel anytime of the day. I hope this did not impact the possibility of your return to the hotel on your next visit.
Thank you again for your feedback.

Sincerely,

Sami Nasser
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Fahaheel, Kuwait
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“great hotel but without a privete beach and a small swimming pool”
5 of 5 stars Reviewed 11 February 2012

we`ve choosed this hotel upon it`s location on the jumeirah beach walk and it is far away from the city center but we found it a worth to stay again evrey thing is great but the pool is`nt that big enough try to take the roome on the right side to have a great view of the palm and ask the cleaners to clean the balacony i think you have to ask them to clean it !! for the breakfast i found what i need and more.
a question for the hotel managment for those who come from the JBR and enter the lobboy you need to find them a sulotion other wise the hotel is great

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask fa7lawy about Sofitel Dubai Jumeirah Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review
13 February 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeirah Beach on your recent visit to Dubai. I am happy to learn that you liked the view from your room, the breakfast, and that you ill stay here again.
However, it is bad that you were not fully satisfied by your stay because of the pool size. We would attend to it in the next planned renovation. Also, we do clean balconies on a daily basis. I will raise it with the Housekeeping department. Could you please reply to me on customer.service@sofiteljbr.ae with your stay details so that I can investigate further into this?
The Walk area near the hotel is patronised by the younger generation of UAE and is one of the most talked about areas in the city to spot all the fancy rides. This is also an attraction for our guests.
I want to thank you again for your time and look forward to hearing from you soon.

Sincerely,

Sami Nasser
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester,England
Senior Contributor
31 reviews 31 reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
“Lovely Hotel in a Busy Resort”
4 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

Our first time staying in the Sofitel chain & it wont be our last. Upon arrival we greeted by the friendly door & reception staff. Our room was lovely, situated on the 30th floor with a side sea view & a view of the Palm.
Located on the Jumeirah Beach Walk with numerous cafes & restaurants close by, more than enough to eat somewhere different every night. I can recommed The Butcher Shop & Grill & Paul Restaurant. However, if you like a tipple with your meal you wont get it in many places as there were hardly any restaurants that served alcohol. If you want a drink it is limited to hotel bars therefore the prices are quite high, approx £10 - £12 for 2 glasses of wine or 2 beers.
Jumeirah as a resort is very busy & as the road is one way it gets very conjested, especially in the evening & as per some previous reviews we did hear the revving of engines but never too late at night but I would recommend requesting a high floor!
The pool area was quite small & as there are tall buildings all around the hotel it never got sunny until the afternoon but you still get the usual people hogging the sunbeds, sitting in the shade for hours on end or leaving their towels on the beds waiting for the sun to arrive despite it stating that towels will be removed if no one returns within 30 minutes. The beach is only over the road & if you go to the spa they will give you beach mats, towels & water for the day.
All in all I enjoyed by stay & I would recommend it & would stay here again.
Tourist tip: If you are thinking of going to the Burj Khalifa pre book online. We had & when we went there, the next time free for those who hadnt booked were told the next availability was 3 days later at 11pm.

Room Tip: Ask for a high floor so you dont hear the traffic noise.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Gayle32 about Sofitel Dubai Jumeirah Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review
13 February 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeriah Beach on your recent trip to Dubai. I also want to thank you for such a detailed review. It will definitely help us in our continuous efforts toward improving our service standrads and fellow travellers in making a better decision.

I am glad you chose Sofitel Chain of hotels for your stay and rest assured the service standards are maintained WorldWide. If I can assist you with your future requirements, please write to me on customer.service@sofiteljbr.ae.

Sincerely,

Sami Nasser
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Senior Contributor
46 reviews 46 reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
“Very good stay.”
5 of 5 stars Reviewed 10 February 2012

Location of the hotel is superb, smack right along the Jumeriah Beach Residences, a mile long of F&B outlets. Only problem with this location is that because its so popular, by 5pm -10pm, there will be a huge traffic jam along the area so its best to avoid going out or coming back to the hotel at this time, best to walk around the vicinity. Rooms are big, bathrooms is nice, bed is huge and comfy, its what we expect of this 5 star accomodation. Overall a good stay and we will be back again for sure!

Room Tip: Try not to face the beach, though the view is good. When its night, traffic gets very bad and you wi...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask volvoc70m about Sofitel Dubai Jumeirah Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review
13 February 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeriah Beach on your recent trip to Dubai. I am happy to see that you gave your review 5 stars all the way. Our Ambassadors work very hard to earn those stars and maintaing the 5 star luxury reputation that we have. Thank you for taking the time and writing this review. Please note that we only have sea-view rooms, and that is one of our USPs.
I am glad you liked the facililties and amenities in your room and would be willing to stay again on your next visit to Dubai. Do not hesitate to contact me on customer.service@sofiteljbr.ae if you need any assistance.

Sincerely,

Sami Nasser
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
“Good hotel and location”
5 of 5 stars Reviewed 10 February 2012

My wife a I stayed at the Sofitel in January 2012 and were pleasantly surprised. The location is just across the road from Jumeriah beach and on the JBR Walk with its numerous shops and restaurants.

We had an excellent sea facing room on the 15th floor which also looked down onto the swimming pool. Very comfortable with good quality furnishings.

We stayed on a B&B basis and there was a good choice of food at breakfast.

If you are visiting the beach ask at the Health Club for a beach bag which they provide free of charge with a towel, water and fold up beach mat with headrest.

Overall a good choice of hotel at a good price.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask AC25Kent about Sofitel Dubai Jumeirah Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, General Manager at Sofitel Dubai Jumeirah Beach, responded to this review
13 February 2012
Dear Guest,

Thank you for staying at Sofitel Dubai Jumeirah Beach on your recent trip to Dubai. I am pleased to know that you were highly satisfied with your stay. I would like to thank you for taking the time to write this review. We appreciate all the feedback we get as it helps in the Ambassador motivation and encouragement, which is the life-line of our service department.

Thank you again and I look forward to welcoming you back.

Sincerely,

Sami Nasser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sofitel Dubai Jumeirah Beach

Jumeirah Beach Residence, Dubai Marina | PO Box 473828, Dubai 87075, United Arab Emirates
Price range (per night):* 156 AUD - 503 AUD

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