The setting is truly beautiful but the hotel is not well kept at all. The rooms are very essentials, bathrooms kind of old so is the swimming pool. Breakfast in the morning tends to be very chaotic as the hotel accomodates large group of tourists and the quality of food is average.
The hotel is situated 5/10 minutes by car from Luang Prabang's centre; there is a shuttle service every hour going back and forth.
Our experience has been alright overall but I just think there are much nicer hotels in the city centre!

We got off to a bad start when our shuttle failed to materialize upon our airport arrival despite ample communication beforehand (ouch!). We did not get an answer at the hotel so we called the sister hotel in town, who promised a van in 15 minutes. More than an hour later, a van finally arrived, but the driver did not seem to be expecting us. We arrived after dark, but the receptionist was not concerned about the mishap, explaining matter of factly, "you were not on the list." However, he was holding our itinerary which had, in capital letters, the correct instructions to pick us up. When I pointed this out, he apologized for the mistake.

A number of other minor irritants - a painfully uncomfortable rollaway bed, a shower fixture that indeed detached from the wall (see other review below), a buffet breakfast that missed the mark - convinced us that the hotel was not well managed.

Too bad, because it is located in a spectacular, evocatively pastoral, setting. Rice paddies, water buffalo, ponds, streams, and elaborate foliage set the tone. The landscaping is well conceived, even the small stand of sticky rice growing near the restaurant. The rooms are large and casually elegant with balconies facing the beautiful scenery. We were sorry we missed the sunset! There is also a tennis court of very high quality, lending support to the "spa" in the title. A tour group occupied a number of rooms and we got the impression that some people come for extended stays.

We had supper outdoors on a very large veranda. The cuisine received mixed reviews from our group, but was served in a very lovely setting and accompanied by tasteful live music and a sample of traditional dancing by two young ladies.

With a bit more organization and friendlier staff, the hotel could really make a great impression.

The grounds were lovely but the service horrendous and the rooms mediocre and out of town so not convenient.
Our trip began with the hotel forgetting to pick us up and we waited 1 1/2 hours and called several times. When we arrived at the hotel the staff never apologized.The rooms were clean but depressing. The staff at the front desk barely spoke English. The internet never worked and pool closed!! they charged a fortune for an extra bed that was a wooden plank.
Later in our stay we were at the Bellerive which was an amazing hotel in Luang Prabang, stay there!!!

I have to admit that upon arrival my first impressions were not good but I quickly began to love this hotel. It's about ten minutes out of town, on a road which is partially gravel. There's some muddy-looking water features on the property which seemed like mosquito breeding grounds. But... The location is very authentic. Farmers grow rice right on the property, the sunsets are beautiful and once I realized that the concept of this hotel was to place it on an authentic rural rice paddy setting I loved it. No mosquito problem at all, it turns out. The views from the rooms are spectacular - fields, distant mountains, and the occasional water buffalo ambling by. Spotlessly clean rooms with teak wood floors, comfortable beds with crisp white sheets, and ice cold AC. Very good restaurant offers cooking classes. Nice pool and pool-side bar to relax by at the end of a long day. There is a free shuttle van between the resort and their sister hotel in town. The ride really isn't that bad at all - although I do recommend staying in town at least one night. There was something very relaxing about retreating to the quiet serenity of the rice paddies after dinner! In the end, I really like this place.