Just returned from a week's stay at this centrally placed hotel in an excellent location for the centre of Pula. The decor is modern and contemporary, and the restaurant has a limited menu but good food. Bedrooms are well-furnished and comfortable, and the bathroom has an excellent shower. Staff are friendly, helpful, smiley and polite. We were allocated Room 202 - and those rooms at the back are supposedly with a 'garden view'. Either the hotel management are careless with descriptions, or are guilty of deliberate misrepresentation! DO NOT TAKE ROOM 202!! The 'garden view' which they quote is actually that of a hideous grey concrete 5-storey block of flats within yards of the room you will occupy, and you can see the tenants of those flats clearly from your window, as they too can see you. There is NO garden!!!! Room 202 was airless and stuffy, with an overriding aroma of air freshener to mask the smell of smoke. We ended-up, after much debate, in a more expensive room for which we had to negotiate a price other than the ludicrous one they wanted us to pay. Not a good start, as we waited for 3 hours whilst they made up their minds what was to happen and then had to force a resolution. Breakfast is good, particularly when the very nice middle-aged female chef is on as she keep's an eye on the buffet table and ensures it is replenished as required. Otherwise you are looking for: cups, teabags, bread, juice etc etc! It is frustrating and time consuming to be asking every few minutes for something which should already be there. The hotel is priced on a B&B basis so is aware of guest numbers, so why can't they organise it sufficiently well? Whilst we were there we heard guests complaining about the lack of organisation at breakfast and the misleading description of their room view. One receptionist confirmed they get a number of complaints about the room we were originally allocated. This is a nice hotel in a good location, with lots of potential. The staff are good, the cleaning is good, breakfast -when it's organised - is good, and so are the rooms. Someone needs to take control and make sure that there is more organisation and better management in place to make the difference between a well-run hotel, and one which needs some clear direction. (I'm able to produce photos of the so-called 'garden view').
Make sure you check your room view before accepting it!
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