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Four Points by Sheraton Zagreb: Traveller Reviews

4.0 of 5
Trg Kresimira Cosica 9, Zagreb 10000, Croatia
Hotel amenities
Four Points by Sheraton Zagreb
Ranked #27 of 50 hotels in Zagreb
3.0 of 5 stars 153 Reviews
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153 reviews from our community

    Trip type
Traveller rating
    15
    50
    39
    37
    12
Date Rating
Split
Senior Contributor
45 reviews 45 reviews
Reviews in 10 cities Reviews in 10 cities
89 helpful votes 89 helpful votes
“Nice staff, no wifi in the room, not so nice bed, very good breakfast”
3 of 5 stars Reviewed 19 January 2012

Four Points Panorama hotel is a good hotel but it could use a facelift if it wants to keep the stars it weares.
the staff is apsolutely great, one of the best i encountered, very profesional.
The location is ok.
The bed mattress (in my room, hope it is not like that in other rooms) was not so comfortable, it felt used, time for a new one for sure.
There is no wifi in teh room, just in the loby, on the reception, in the room you have to use cable internet access, but if you have an smartphone or a tablet that can not use cable, then you have to go down when you want to use internet.
There is no shampoo or shower cream in the bathroom so bring your own or use hand soap, who cares, it is not like somebody will smell you (or people do that!!!!???!!), just kidding...
the buffet breakfast was great.
That's what i have to say about it for now (can't remember anything else).

Best regards and have a safe trip

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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FourPointsZagreb, General Manager at Four Points by Sheraton Zagreb, responded to this review
28 February 2012
Dear guest,

Thank you for staying with us. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned.
You may be interested to learn that we have just launched our new brand Bed’s, a product that is designed to give our guests the “ultimate sleep experience”, and new flat screen TV’s in our rooms.
We hope to be able to welcome you back in the not too distant future and wish you safe travels in the meantime.

Kind regards,
Natalia Piškurić
Hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tirana, Albania
Senior Reviewer
6 reviews 6 reviews
“lovely”
4 of 5 stars Reviewed 11 January 2012

the location is not one of the bests but the rest is great, comfortable and with lots of space, the food is also very good

Room Tip: chose a nice view in the upper floors
See more room tips
  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dubai, United Arab Emirates
Senior Contributor
24 reviews 24 reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
“Old hotel that needs a renovation”
3 of 5 stars Reviewed 3 January 2012

Rooms are dated and needs to be spruced up but room was clean. We stayed one night and staff was fine. Not in the centre of town. Staff was fine.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DBNCLTDXB about Four Points by Sheraton Zagreb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Don' book!!!”
1 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

Stayed there last night. No warm water, only cold. It hapoend also 4 yaears ago. I felt like i was on camping in the wood and not in 4 stars hotel that is overpriced (250 usd/ night) Shame on you hotel panirama!!!!

  • Stayed December 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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“Looks good from outside - Avoid!”
2 of 5 stars Reviewed 20 December 2011

No hot water!! The one desk clerk said she will attend to it - Next day another clerk said the hotel has a problem. He is the one to believe.
Wifi - only in the lobby! Cable in room doesn't connect to your smartphone or your tablet.
No gym or pool - or any recreational facilities

  • Stayed December 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Four Points by Sheraton Zagreb

  • Sheraton Zagreb
  • Four Points Zagreb
  • Zagreb Four Points
  • Zagreb Sheraton
Address: Trg Kresimira Cosica 9, Zagreb 10000, Croatia
Price range (per night):* 84 AUD - 163 AUD

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