There are two sorts of reviews about HIdeaway - 1. People that expect to pay a pittance and get the world and 2. Those who are realistic about value for money.
As other reviewers have noted, the resort could do with an upgrade in places and some members of staff could be a little more engaging, but overall Hideaway is a pretty special place.
We found the front desk staff pretty unapproachable most times, but generally the other staff were very friendly, accommodating and humble.
We stayed for 7 nights in 2 x Frangipani bure's with our 19 & 13yo children. The accomodation was spacious and well set out. Airconditioning worked well if the bure remained close all day. The outdoor bathroom was amazing! Even though we weren't beachfront, we had a view of the ocean from our verandah and it was lovely. The rooms were clean, although a little scruffy around the edges - mildew in the bathroom and in the corners of the room, but I believe this is so hard to manage in a tropical, humid environment that I didn't see it as 'dirty'. Rooms are reasonably appointed - bar fridge, safe, tea & coffee making, iron & ironing board, small table & chairs, toiletries.
As for the resort itself, the pool and bar are really the heart, with most activties focusing on these areas. Each day an activity program is delivered to your door, however we found that this didn't always run to plan, which made it difficult if you wanted to schedule your day around a particular activity. I highly recommend the cooking demonstrations and Bula Bongo Bingo was a hoot!
As for comments about the beach being 'unswimable' this is totally untrue. It is a coral reef, so when the tide is out, the water is shallow, and it is not possible to swim in many sections. This is perhaps 4 hours a day! The rest of the time, the swimming was fine. Safe, sheltered, cool & relaxing. Snorkelling was OK - not a lot of pretty corals, but ots more fish than we have seen in other places. We took our own gear which was an advantage.
We did a few spa treatments in the resort, though I couldn't work out why these weren't performed in the lovely day spa advertised on the website - rather, in a bure close to the bar. Massages, manicure, pedicure. All were fine. Nothing spectacular, but not terrible either.
We took the all inclusive package as we got a good deal and we found the food to be of a high quality. This includes buffet breakfast, 2 course lunch and 3 course dinner or buffet. Also, 50% off the ala carte menu. We only had one dinner buffet - Lovo night - which was surprisingly disappointing. Everything else we ordered was off the menu or the ala carte menu and was delicious. Try the mudcrab cooked local style and the lobster flambe off the ala carte menu!
We sampled quite a few cocktails (again at 50% off for all-inclusive packages) and these were well made and very tasty. The mocktail list could be a bit more extensive as it only has 4 options. Milkshakes are charged at full price as they are not off the 'bar menu' and these were $11FJD each. Similarly, espresso coffee (including cappucino, latte etc) were charged at full price $10.50FJD.
We watched the Firewalking across the road and this was $16FJDpp, but did not do the glass bottom boat ($25FJDpp) due to the weather. We bought some beautiful cultured pearls from Linni who strings them herself, and some wood carvings from the carver in the bridge bure. Our girls went horse riding with the 'horse man' Kelly from the shack at the end of the beach ($25FJD for 30 min along the beach, or 1.5hrs for $40FJD or 2.5hr rainforest trek for $70FJD) and also had a massage here too ($25FJD for a 30 minute massage which lasted about 45 mins!).
We met some local kids who took us on an adventure to get mangos from the river across the road from the resort and this was a wonderful insight into their lives. They were polite, funny and engaging. And the mangos were yummy too!
The highlight for us was breakfast with eggs cooked to order by Faiyez. He really made HIdeaway come to life for us and went out of his way to get to know us and our girls. He is an amazing member of staff and ambassador for Hideaway.
We really found a place to relax and get away from it all, and it met all of our expectations. To those who have been disappointed, I say 'do your research'.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC