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Outrigger on the Lagoon Fiji: Traveller Reviews

4.5 of 5
P.O. Box 173, Sigatoka, Viti Levu, Fiji
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Outrigger on the Lagoon Fiji
Ranked #1 of 7 hotels in Sigatoka
4.5 of 5 stars 977 Reviews
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977 reviews from our community

What travellers say about this hotel
  • Bebe spa(64)
  • Kid Club(42)
  • Ocean view room(32)
  • Ivi restaurant(31)
  • Butler service(25)
  • Very good(18)
  • Friendly and helpful(14)
  • Vale Ni Kana(11)
  • Would highly recommend(10)
  • Meal plan(10)
Traveller rating
    612
    236
    84
    28
    17
Only show reviews for Family (444) | Couples (364) | Business (12)
Date Rating
Sydney
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“outrigger ... "ok" i suppose”
3 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

just returned from a 14 day holiday, staying at the outrigger - on the lagoon - fiji.
it boasts 5 star, but in my experience is a european 3.5. the staff are mostly very good. polite and courteous. not the cheapest in fiji, therefore i had high expectations.
things i did not like:
cannot get a cheap cup of tea and toast without paying $32FJD for the continental breakfast.
the $40FJD all you can eat full breakfast is what it is. if you can eat 2 or 3, then you are good, if not, it is not worth it. go next door along the beach and pay $15FJD for a mediocre breakfast that you actually choose and want.

the beach is a coral beach, meaning it is not good to walk on. the coral is all sizes and can hurt when walking bare feet. not good for children or adults. the tide goes out often for the day, and the water is shallow all the way up to the reef, which is about 100 yards away. so all in all, it was pretty useless.

weather in jan/feb was raining all the time, but sun does try, and you can get a tan. often we were in the pool so rain was not a problem. it is still warm to swim.

the standard rooms are ok. again, not 5* material, but adequate, and clean.

the good points. staff is generally very nice. they love children (or so it seems).

the pool is good for children, though no water features or flumes/tubes. there seemed to be very little chlorine in it, which makes swimming all day, pleasurable. also you trunks don't stink of chlorine at the end of the day. in fact, it is easy to open your eyes under water.

the sundowner restaurant was the best of the three on site.
the ivi does not allow children, so we only spent one meal there, but it was nice.
the buffet was not worth the $60FJD, as we could not eat more than a single serving for starter, main, and desert. the sundowner has a good menu, and often came to less than $50/head.

tips ?? a mystery. i never knew whether i should or shouldn't. in the end i did 10%, 20%, and none. i was all over the place with them. my rule in the end was to give them $10FJD on top, no matter what the price came to.

would i go there again? no

when it rained, around the pool and corridors are deadly. slipping all over the place, and often. kids, myself, guests, staff, i saw them all go down. so what out, especially if you are elderly.

tennis courts are good. there is a fitness centre which looked good, and good laundry facilities.

drinks cost like AUD equivalent, so don't think they are cheap. sparkling wine was $15FJD a glass, same as an australian restaurant.

plenty of nice guests around.

pillows in rooms are clean, but i found them very uncomfortable. did my neck in.

finally, it is far from any walking site. 10 mins by car into sikatoka. the cabs outside the resort will charge $35FJD for both ways, the breakfast place i mentioned earlier above, 2 mins walk from the beach, will do it for $18FJD.

cabs to airport from hotel will cost $135, where as the other place i mention will do it for $95.

the journey to and from the airport is horrid. even by car. our return journey was at 5.30am, and even then it took at least an hour and a half. roads are bad, and is a good deal away.

so all in all, was ok, but will not visit there again, whether i visit fiji again, is another discussion.

cheers

Room Tip: there are water pumps near rooms, so watch out.
See more room tips
  • Stayed February 2012, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ginglen about Outrigger on the Lagoon Fiji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Hopgood, General Manager at Outrigger on the Lagoon Fiji, responded to this review
16 February 2012
Dear ginglen
We have noted your recent comments on Trip Advisor and we are obviously disappointed that there were aspects of your holiday that did not meet your expectations!
For this we sincerely apologise!
Unfortunately there are some things that we can not change! The resort is located on the Coral Coast; therefore our beaches are made up of the crushed coral – Still much better than the gluggy black sand at Denareau! The thing I most enjoy with our lagoon location is the crashing of the ocean swells on the outer reef and the ability to go snorkeling in the lagoon at high tide and view all of the coral and marine life!
Unfortunately over the dates you stayed at the resort we experienced quite a lot of wet weather! This is always difficult when people are on holidays but I would have to say our wet weather programs are the best I have ever seen at any resort that I have managed!
The team at the resort love getting tips. We combine all tips received and at the end of the year and a week before Christmas and also a week before the kids go back to school all of the tips are distributed amongst all of the staff. This year they received over $300 each which works out to 2 weeks pay! As you can imagine all of the staff were thrilled!
ginglen, once again we apologise that you did not enjoy your holiday at Outrigger on the Lagoon . Fiji. Our team at Outrigger are all about delivering an exceptional holiday experience! We are all disappointed, that in your case, we have not achieved this goal!
Vinaka and Warm Regards
Peter Hopgood
General Manager
Outrigger on the Lagoon . Fiji
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Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“Friendly Fijian Fun”
4 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

Fiji was exactly what I had anticipated it to be. A hot place with extremely friendly locals and not much else to do other than relax by the pool and enjoy doing nothing.
This hotel was very nice overall. We stayed in a plantation bure which was very cosy and amongst the gardens. I really enjoyed the food at all restaurants at this resort. There isn't really anything bad to say about this place. Solomon was a good help at the front and even gave us a courtesy call just to make sure we had organized our way back to the airport.
I highly recommend you go from the airport to the hotel in a coach or mini bus. We went in an ordinary taxi and saw our lives flash before our eyes on many occasions. Not safe at all!
Thanku to all the friendly staff at outrigger!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TiMo8291 about Outrigger on the Lagoon Fiji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Hopgood, General Manager at Outrigger on the Lagoon Fiji, responded to this review
13 February 2012
Dear TiMo8291
A huge “Bula” from the team at Outrigger on the Lagoon . Fiji!
Thank you for taking the time to provide comment on your recent holiday! We are delighted that we could provide you with such a memorable holiday experience! As you have stated, Outrigger on the Lagoon . Fiji is a great place to hang out and do nothing! Thank you for your positive comments in relation to our Food and Beverage outlets – we rate them the best in Fiji! We also appreciate you mentioning Solomone in your commentary – He is a fine young gentlemen!
TiMo8291, once again we thank you for your warm and friendly comments! We look forward to the day when you return to our beautiful resort!
Vinaka and Warm Regards
Peter Hopgood
General Manager
Outrigger on the Lagoon . Fiji
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Shellharbour
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Excellent choice”
4 of 5 stars Reviewed 9 February 2012
8
people found this review helpful

My husband & I had 8 days at the Outrigger in December 2011 to celebrate our 30th wedding anniversary. We stayed in the building (superior room 108 - the cheapest) close to the pool , beach, many activities & restaurants & thought it a great location. The rooms are excellent - clean & comfortable - but not luxurious as some expect of a 5 star hotel. We hired a car for 3 days & had a look at some of the other hotels between Lautoka & Suva (including Denaru) and were very pleased with our choice of the Outrigger. Staff are friendly & happy to help when needed. The Ivi Restaurant was outstanding & I don't think expensive for the quality of the food & service. We had dinner there on our anniversary & a group of 7 staff brought cake & sang a beautiful anniversary song to us.....& the night before we left they came to our table & sang a farewell song. We also ate at the Bavari & Sundowner restaurants & had coffee at the 2 cafes which was all quite good & I think similar in price to Australia. (You get a token for free internet when you buy something from the cafes.) The pool is great & kids love it but I prefer the beach for a quick dip or a walk. There are plenty of activities to choose from & a daily program available. The tennis court is well kept & the tennis racquets & balls provided good quality. We usually organised our own breakfast & were glad that we took some supplies from home as the shop at the resort stocked 'snacky' type food & the supermarkets (in Sigatoka, Nadi, Lautoka) expensive & often didn't have what we wanted.
The Bebe spa is wonderful & is in a beautiful location on a hill up from the main resort & to get there you are taken in a golf cart....the view is spectacular. There is also a small bar serving drinks & light food up there & a lovely chapel for weddings.......& we had a complimentary yoga lesson in there.
As we were there just before Christmas it was not very busy so I can only comment on our experience....which was wonderful!

Stayed December 2011, travelled as a couple
Was this review helpful? Yes
Ask MargaretAG about Outrigger on the Lagoon Fiji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Hopgood, General Manager at Outrigger on the Lagoon Fiji, responded to this review
9 February 2012
Dear MargaretAG
Greetings from the isle of smiles! We thank you for your wonderful review!
We are delighted that you and your husband enjoyed your time at our resort and that you had time to also embrace the warm and friendly nature of our staff! Thank you for comments relating to our Ivi Restaurant! This particular restaurant is rated in the top 3 restaurants in Fiji and the service and cuisine is outstanding! I seriously enjoyed reading your comments about the stunning Bebe Spa and adjoining kalokalo bar! The views are to die for!
MaragaretAG, once again we thank you for your warm and friendly comments! We look forward to the day when you return to our beautiful resort!
Vinaka and Warm Regards
Peter Hopgood
General Manager
Outrigger on the Lagoon . Fiji
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Canberra, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Best Holiday”
5 of 5 stars Reviewed 8 February 2012
6
people found this review helpful

From the moment we arrived at the Outrigger we were greeted with a big BULA from the guy minding the gate.

We received an upgrade to an ocean view room (thank you Charlotte) which was amazing, every evening we received champagne and canapes which was a nice way to end the day and start the evening.

The pool is huge and great to relax by, even though the weather was not great during our stay the resort offers wet weather activites to keep you amused.

Bebe Spa is amazing I went there 3 times, first time I got the hot stone massage, second time a facial and the third time, thanks to the staff and other guests my partner and I did the romantic discovery. Well worth it, with Jason (resort manager) even giving my partner a money back guarantee offer (which was not needed). The spa out on the deck over looking the coastline is amazing and relaxing. Champagne and chocolate dipped fruit was served during the spa, then followed by a massage. Everytime I went there I left feeling pampered and relaxed.

We were lucky enough to be invited to the managers drinks, was great to meet the management of the hotel and hear a little bit more about the hotel and its staff and what it does within the local villages.

We did the meal plan, and found this easy and simple. We did dine in the Ivi restaurant one night which was a nice experience, with prompt service and nice food.

On our first night we went to the bar and were lucky enough to hear Esther one of the staff sing, amazing voice, on our last night she even sung us a song.

Usher behind the bar, a smile to die for, and good at making cocktails.

Every staff member you walk past goes out of there way to say Bula which makes you feel very welcome.

On our last night they had the unveiling of the sand sculpting competition and the Discovery Channel was there filming, we were treated to a beach party where we saw local Meke dancers and firewalkers, this was a great way for us to end our trip.

Overall we had an amazing experience and we are definately going to be back next year for another holiday.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask sing_star01 about Outrigger on the Lagoon Fiji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Hopgood, General Manager at Outrigger on the Lagoon Fiji, responded to this review
9 February 2012
Dear sing_star01
What a great review!
You have truly captured the essence of what we are all about at Outrigger at the Lagoon . Fiji! Lots of fun and activities, yummy food, delicious cocktails and the best spa in the Australasian Pacific region! Your treatment with your partner sounds awesome!
Thank you for acknowledging Esther and Usher! They are truly beautiful staff members! Every 3 months we go out into the local villages and recruit unemployed kids to give them an opportunity in hospitality! I am proud to say that both Esther and Usher came through this program and are now full time employees at the resort! There is a lot of satisfaction to be gained from giving the village kids the opportunity for employment within the resort! The best part is they already have a beautiful smile and warm and friendly nature – Ideal for Hospitality!
I was delighted to read that you were at the “unveil” for the Sand Masters sculpture! What an amazing piece of art plus it was also a great night!
Sing_star01, once again we thank you for your warm and friendly comments! We look forward to the day when you return to our beautiful resort!
Vinaka and Warm Regards
Peter Hopgood
General Manager
Outrigger on the Lagoon . Fiji
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Hervey Bay, Australia
1 review
1 helpful vote 1 helpful vote
“Amazing”
5 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Thank you to all the staff at Outrigger on the Lagoon for an amazing wedding and hospitality. Not only were the facilities beautiful, the service we all received was fantastic. We were all very impressed by the attention to detail of all the facilities, the friendlieness of staff and promptness of service.

Everyone was also impressed with the level of cultural awareness and imersion facilitated by all staff. The Bula man was great! He greeted everytime - which was a lot of fun. The staff at the bar were great, Suru and Henry made great friends with the guests of our wedding, even having dinner with them on our night off.

The talai butler service was great! The food was great, and having a wine every night was a great way to chill out! Getting my husbands clothes ironed the day of our wedding was very handy too.

As for our wedding, everything was perfect. The service and reception were amazing and not one thing could be faulted. The photographer listened to every request, Moreen (the wedding planner) was amazing, the table service was excellent and the food was delicious. The Meke show was a lot of fun too! The band was a lot of fun as well!

The spa was great! I got the sugar scrub which was awesome, but everyone else (15+ people) got the Fijian Bobo massage. We all loved it! Getting up the hill on the buggies was great!

The activities that were planned during the day (although wet) were a lot of fun. We loved the Kava ceremony and cocktail testing! So much fun.

TIP - There are good restaurants outside of the Outrigger (cheaper) only 200m down the beach to the right (if you are facing the water). Also there is a bus that will take you into town for $1 per persone, you just have to get out onto the main road. If a bus stops and says that it is the right one and it is $10 per person, don't listen, the $1 bus is on its way!

Room Tip: Talai butler is worth the upgrade price!
See more room tips
  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Camillakins about Outrigger on the Lagoon Fiji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Hopgood, General Manager at Outrigger on the Lagoon Fiji, responded to this review
9 February 2012
Dear Camillakins
Thank you for taking the time to provide comment on your recent holiday at Outrigger on the Lagoon . Fiji. We are thrilled that you and your husband had such an enjoyable holiday and an amazing wedding at our beautiful resort!
I was delighted to read that Moreen and the weddings team took such great care of you! I was also pleased to read that you and the wedding party had time to enjoy the wonderful treatments in our Bebe Spa! How good are the talai butlers? - They are there to meet your every need! Thank you for mentioning Henry and Seru in your commentary – They are both very warm and friendly young gentlemen! Camillakins, once again we thank you for your comments! We look forward to the day when you and your husband return to our beautiful resort!
Vinaka and Warm Regards
Peter Hopgood
General Manager
Outrigger on the Lagoon . Fiji
Report response as inappropriate
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Additional Information about Outrigger on the Lagoon Fiji

  • Outrigger Lagoon Fiji
  • Outrigger Hotel Sigatoka
  • Outrigger Fiji
  • Outrigger Resort Sigatoka
  • Outrigger Sigatoka
  • Fiji Outrigger
  • Fiji Lagoon Outrigger
  • Sigatoka Outrigger
  • Outrigger Lagoon
Address: P.O. Box 173, Sigatoka, Viti Levu, Fiji
Price range (per night):* 190 AUD - 417 AUD

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