My spouse and I stayed in the Sheraton Montevideo for six nights (including Christmas) in December 2011. We were very happy with our stay. The hotel is located in a good part of town, close to the beach and connected to a large, modern shopping centre. It is an easy bus ride from in front of the shopping centre to the Centro or to the old town (about twenty minutes). We had an excellent view of the waterfront. The room was large and clean and there was a good desk for working/laptopping. The breakfast buffet was well-presented with a wide choice. Furthermore the staff were very friendly and helpful; we particularly appreciated the efforts of the restaurant captain who found a last-minute table for us at their top-floor Christmas Eve buffet dinner [particularly recommended if you are visiting on 24 December as the view of the fireworks is amazing].

I would like to tell everyone that any taxi or private car takes half an hour to get from the airport to Pocitos (where the hotel is located), 35 minutes downtown and near 40 to Ciudad Vieja (Old City). The fare of airport taxis is quite fair and if you compare with other capital cities is quite convenient. I am really surprise about the comments because I recommended this hotel to several passengers and they were really satisfied. Regarding internet speed, our country overcomes this problem and optic fiber is being installed in Montevideo. Pocitos (again the neighborhood where the hotel is located) is the first one and hopefully Internet will be as fast as in the US. We celebrate our aniversary there and was really rewarding

Rooms: We stayed in the Executive floor. Room was huge and with the floor to ceiling glass window, you have a view of the Rio de la Plata that is out of this world; very good linens, must be at least 400 threads;
Bath: big and super clean with very good amenities and toiletries.
Breakfast: wide array of choices.
Property location: chic neighborhood of Punta Caretas.Not so close to the city center but right next to the Punta Caretas Shopping Mall and the golf club.
The Neptune Pool and Fitness Center, located on the top floor, offer an exceptional view of the city. A must visit and use after a day's sightseeing.

Getting to Hotel:
I needed a taxi charged to credit card, had to take 900 pesos airport taxi which took about 30 mins to reach hotel.

Location:
2 blocks from Rambla (Gandhi). Next to shopping mall.

Check-In:
Arrived at hotel around 1300. Was told room was still being cleaned and would not be available for a while.
Took shower at rooftop pool changing area and went to meetings. Came back and checked in for supposedly cleaned room around 1900.
Shortly afterwards saw condom wrappers on floor near couch. Called reception. They sent up a cleaning lady who vacuumed floor but no explanation or apology
especially after the big deal made about rooms needing more time to clean earlier in the day preventing checkin.

Elevators:
Three fairly quick.

Room:
1808.
Non-smoking.
Spacious and with two single beds.

Safe:
Yes.
Just able to squeeze in laptop.

Bed:
Two full beds.
Bedside lamps.
Very comfortable with no sag or lumps.
Very clean.

Windows:
All window along one wall with section that can be opened.
Blackout curtain effective at blocking sunlight.

View From Room:
Waterfront and rooftops of lower buildings.

Room Lighting:
Well lit.

Noise Level In Room:
A little big of air conditioning noise.
Very little noise from neighbouring rooms.
During windy weather a lot of noise from air venting through window frame.

Closet, Drawer and Cabinet Space:
Drawers under TV.
Plenty of hanging space in closet.

Bathroom:
Medium sized.
Tub with shower.
Good lighting.
Magnifying mirror.
Water pressure strong.
Hot water was hot most of the time.
Bidet.

Room Cleanliness:
Poor until I complained then they made an effort to keep it clean.
No smoke smell - smoke free.

Air Conditioning/Heating:
Effective.

Internet In Room:
$15/day.
Good speed and easy to connect.
Wireless.

Phones:
Phone on desk.
Phone bedside.
Phone in bathroom.

Couch:
Couch and ottoman.

Desk:
Pen and small notepad.
Large desktop.
Good working height.
Table lamp.
Power sockets at desk surface.
Good adjustable desk chair for working at desk.

TV:
Large sized LCD.
Several English language channels.
On first day some channels like CNN stopped. Called reception and they said someone would be there to fix it but nobody showed up. Complained at reception the next morning and it got fixed.

Alarm Clock and Wakeup:
Alarm clock with CD and radio unit.
Alarm with TV or phone.
Wake up calls on time.

Iron:
Yes.

Robes:
Yes.

Slippers:
Yes.

Umbrella:
No.

Morning Newspaper At Door:
No.

Fridge:
Limited space in minibar.

Microwave Oven:
No.

Tea and Coffee in room:
None.

Drinking Water:
One complimentary bottle provided on first day. On subsequent days water bottle was placed in same place but I don't think it was complimentary.

Room Service:
Fast. Very good quality.

Turn Down Service:
Yes.

Breakfast:
Buffet breakfast inluded in room rate.
Good selection of choices.

Restaurant:
Did not use.

Gym:
As part of health club - did not use.

Pool:
Only about 10m long so did not use because too short for laps.

Parking:
Did not use.

Staff:
Polite but poor follow through.
Reception promised to get me charges for swimming at nearby club with larger pool and this was never provided.

Check Out:
Fairly quick.