You know you're in trouble when you're told that you can only have 2 eggs rather than 1 with your toast if you pay for the extra egg! This hotel is way out of town which means they can charge what they like - we should have seen the writing on the wall when the previous night our one beer cost 10 soles - the most we paid in Peru. The only way to get into town was by cab and the only way to get breakfast was to sit and wait for someone to appear. The rooms are big and clean but the TV only served 3 channels none of which were watchable. Because the rooms were so big they were freezing and no heater was available. Wi-fi was intermittent. Not an enjoyable experience

We liked:

the location, nice sceneries,nice view, very natural.
the staf: they were very kind, professional and helpful, some of them speak English
Cleanliness: Very clean hotel
Rooms: big enough and comfortable
tour arangementes
nice decoration of rooms and hotel in general

We did not like:
Price: kind of expensive but this is common in Cuzco and Urubamba

I absolutely loved this place. The grounds are beautiful; I felt like I was at a retreat. The rooms, the grounds, the facilities, the kitchen, and the dining area all were immaculate. The staff were kind, friendly, and accomodating. In response to the negative review: There are two resident dogs and one cat. Both dogs are very sweet and non-aggressive. They will only come over to socialize if invited; otherwise they are very tired and like to nap. Bruno, is a shaggy dog and probably would look much prettier with a shower and shave; however I would not let Bruno's lack of doggy hygiene prevent me from staying here (as he is an outside dog). As far as night-time barking goes, there are stray dogs all over in Urubamba. I heard packs of dogs barking, in addition to mooing, roosters cackling, and other noises throughout the night. I think that the hotel is situated in such a way in the valley that every sound echoes. I noticed this was an issue at several hotels during my trip; I would recommend traveling with a pair of earplugs just in case. Also, we had an upstairs room with no fireplace and it was extremely cold with the high ceilings. They do have nice warm down comforters so I was warm at night, but once I got out of bed it was very cold. Not sure if I could have asked for a space heater . Again, this lack of indoor heat seemed to be a common issue at every place I stayed during the trip (I do not think buildings have any sort of heat). The shower made it all worthwhile. There was more water pressure than I have at home and plenty of hot water.

very, very pretty grounds, -lots of flowers-great mountain views right from your window. very helpfull staff.