The hotel is just minutes from the Plaza de Armas in a great location overlooking a beautiful square. In value for money terms and bearing in mind how overpriced many hotels in Cusco are in high season, this is probably about as good as it gets. However... the rooms were very basic and in serious need of refurbishing. We changed room immediately as the first one allocated was more like a cell - dark, nowhere to hang clothes and very old fashioned. Our second room was not much better, small and gloomy.
The hotel breakfast was pretty poor with stale bread most days. Whoever the decorotors were who painted the central courtyard should never have been paid - their work was laughably bad. The staff were friendly enough although sometimes they neglected to clean the room or leave fresh towels. One bed was literally falling apart and and the squeaky bedframe was not conducive to a good night's rest.
If you're on a limited budget then perhaps you could deal with this. If you are thinking of booking it through Toucan Travel, recommended by Trailfinders in the UK - don't bother, it's a rip off and most people would prefer something more comfortable when staying in such a beautiful city.

Even if you have to pay more, stay away from this hotel.

Small room and bathroom. Very tired hotel... old furniture, old sheets and towels, old stained linolium flooring. Also there is no sense of any convenience features or asthetics at all (they could have provided better features with not much additional cost). (ex. one couldn't reach the toilet roll from the toilet seat, the shower was facing the enclosure's door). The sheets were clean but were stained, the towels were small; they gave us one little towel each and no napkins.

On the plus side, the staff was friendly, but it seemed it was totally individual trait, not really trained by the management. The included breakfast was so-so and the service was slow (with replenishments). Only one person was cooking eggs and replenishing the limited buffet; so, if you had less time, you either missed the full breakfast or your sightseeing trip!

We actully tried moving out after two nights to a different hotel for the next two nights, but since we had prepaid through our travel agent and communication was a problem with the TA, we were stuck to this hotel.

Bottom line... AVOID

This hotel is quite good, I am surprised at some previous comments! The rooms and bathrooms were quiet, clean and comfortable. The staff are generally friendly and helpful. It is in a great location within walking distance to all the main sites in cusco and breakfast is available for 7 soles, although there is not a lot of variety at all. Laundry facilities and internet access are available on site. A good, basic hotel!

Our 1st night in Cusco in Plaza 1, we were in a room approx 7 x 10 feet, with a TV that was on the blink, and the ONLY room without hot water (picture attached - my husband spanning the walls). We had little sleep on the lumpy bed but the worse factor was there was only small windows in the room and shower at shoulder height that led to a shaft that was hemmed in by wood beams. There was no escape if there had been a fire outside in the corridor as the room was one of 3 in a blind end at the top of the stairs.
Tucan Tours said they would be looking into the matter but said that this HOTEL was used constantly on their Adventure tours. Our 12 day tour of Peru cost £2600 with some bery poor accommodation and no food. We will not be using Tucan Tours again.