Definitely not worthy of a 4star rating.The only things going for this hotel are the location and the breakfast. The rooms were dark and dismal, although clean. When we returned after visiting Machu Picchu we thought we had been allocated a store room ,in error, it was so gloomy. We were allowed to leave our luggage in store, free of charge, while visiting Machu Picchu and did not really find security an issue. Breakfast was also good and although the restaurant is quite small as breakfast is served from 4.00am -10.30am, it was not overcrowded. However, we did find the attitude of the Receptionists less than customer orientated. Having enjoyed excellent customer service, in Lima, we felt that these girls were not interested in the hotel guests and were verging on condescending. One afternoon we returned to the hotel to find that the only lift was out of order. The Receptionists did not know when it would be fixed, were unapologetic and not the least interested that my husband, despite being a very fit 80 years old, would have to walk up 4 flights of stairs to our room. The hotel was the only thing we didn't enjoy about Cusco
- Also Known As:
- El Dorado San Agustin Hotel Cusco
- El Dorado San Agustin Cusco
- Official Description (provided by the hotel):
- San Agustin El Dorado is the ideal hotel in Cuzco to visit Hotels in Peru, it is located at a privilege area of the historical Cuzco, between the Main Square and the "Koricancha" Temple of the Sun.From our facilities you have easy access to the monumental Cuzco and nearby the airport and main streets in the Imperial Cusco City.El Dorado Hotel Cuzco-Peru has a Colonial and Andean front. Its style is subtle, neutral and elegant, as a result of the mixture of Andean stone and modern metal touches.Our hotel offers you a great hospitality and also an exceptional service for your business and pleasure trips.Our Hotels in Peru offers you luxurious, comfortable and spacious Rooms, and Suites. ... more less
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