Having stayed in many Novotels in Europe this was a pleasant surprise as the building had character and the rooms were quiet and spacious. The staff were pleasant and willing so nothing was impossible. Would recommend as other hotels in Cusco have rooms overlooking the street and most of them are cobbled which is very noisy.

Arrived at the hotel for a six night stay and was greeted by friendly concierge offering us coca tea to help with the elevation. The building is located in the center of Cusco, walking distance to everything. The rooms are modern, spacious and clean. The staff was absolutely amazing, anything that we needed, even down to running errands for us, when they did not have things readily available at the hotel. They did everything possible to help us navigate the city by calling tour guides, taxis, and directing us through the area of Cuzco, for shopping, food, etc. The food was standard, but the room service and presentation was fantastic and took 15min tops. I would highly recommend this hotel to all tourists who are looking for a very pleasant stay, and the price is unbelievable for what you get!

Novotel Cusco has got beautiful rooms, a great lobby, a decent staff and it is located on a very central position in CUzco, where you will not have to fear anything even during the night.
Breakfast is very good in quality and quantity, rooms are good and clean, the shower is great and the waitress do a good job.
The staff is not very warm, but it is ok. If you want, there is free mate de coca at anytime in the hotel lobby. Also the restaurant is good, even if a bit too expensive for tha average rates of CUzco.

Stayed two nights at this hotel. Room was very spacious and well appointed. Staff was helpful and friendly. Had Cocoa tea available on arrival as well at breakfast. Breakfast was very good, lots of variety and prepared nicely. Location is very good, close to central square but far enough away to be quiet. Oxygen available upon request.