My family of 5 stayed here for 4 nights, 2 before and 2 after Machu Picchu. The wonderful staff was the highlight of our stay--everybody spoke English and worked really hard. Melvin, who worked the front desk most of the time we were there, gave us great restaurant recommendations and attended to our every need. The breakfast was okay. The building is quite old and has a lot of character--great "bones", and some huge beautiful rooms with really comfortable beds. So we were disappointed that it was lacking in some pretty important ways. The space heaters in the rooms were inadequate to heat them; when we complained, they gave us much better heaters which made the bedroom toasty. However, when we returned after MP, they had given the good heaters to other rooms and no others were available, so the rooms were cold again. The shower temperature was erratic (and you have to make sure to ask them to turn on the hot water as they turn it off in the middle of the day)--the first two nights, when we were the only ones in the hotel, the water was lukewarm; when more people were in the hotel, it alternated between scalding and freezing, with no way to regulate it. Also, the water pressure was consistently weak, and when combined with the lack of heat in the bathroom, made showering a miserable experience. The lighting was also inadequate--virtually impossible to read in the room. Finally, there is a huge disparity in the room sizes. We had 2 rooms facing the street, which were HUGE with high rafters. Our double room had a double and a single bed; the triple room had a double and 2 single beds; both lovely rooms. When we returned from MP, they replaced our triple with a tiny room at the back with 3 single beds, no window, and no room for luggage. We ended up putting 3 people in our "double", and 2 in the "triple." Both rooms were the same price! If you stay here, insist on one of the large rooms facing the street.
Room Tip: Rooms facing the street are huge; back rooms are small with no windows.
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