The hotel, a very nice house with an internal patio with sofas and free Wifi, is only 1 minute walk from the Plaza de Armas. The rooms are clean and hot water is provided. Breakfast is good. The only problem is not all of the employees speak nor understand other than Spanish and Quechua language.
We had agreed they would include the transfer from the bus station in the price, but when we arrived nobody was waiting for us and so i had to take a taxi. To balance this, they reimbursed me for the taxi, which is appreciable.
When I was told that coca-tea can't be imported in European countries, I gave them as a present a pack of 25 coca-tea bags that I had originally bought to take home. Nevertheless, they made me pay for the black tea I asked some minutes later before going to bed, which is quite not elegant...........

Well, the place has the potential to be quite lovely. At first glance, it is rather charming. The location is excellent -- a few steps from Plaza de Armas. My friend and I were even offered Coca tea as soon as we arrived by the always-smiling owner(?) / host / receptionist. This guy was really nice, and always smiled, but often he just had zero answers/solutions to our inquirites/problems. For example, our door did not lock; it barely closed. So we jammed a chair underneath the knob at night. Nonetheless, we did feel safe in the hotel. At night, the main doors are locked and quests must ring a bell after certain hours to enter. During the day, despite our door being barely shut and clearly unlocked, we felt our belongings were fine. Also annoying was the water/shower situation: we did not have any water for probably 3 hours and hot water for probably 4 hours. When we did have hot water, it was iffy at best. The breakfast was included and was typical continental (bread, butter, jam, with coffee, tea, and juice).