I actually disagree with the reviews on here. hotel isnt bad, location is fine and as safe as any in santiago when you consider location location location.

however they did monumentally screw up when i left my hiling boots when changing rooms, yes my mistake but the fact that the cleaners left the hotel without leaving them with a member of staff and they couldnt be found it was all a bit sybil and basil. They then found the boots then managed to lose them again, was a bit bizarre. If i thought the management could sort out a little systems control i would stay again.

I should point out that that this happened on xmas eve.....but still, I couldnt go hiking for the next 3 weeks because there is no lost and found box in this 9 floor hotel!

This hotel is located in the central seedy part of town, it is recommended you don't go out after dark it is unsafe. The other end of Santiago has the new hotels and safer cleaner part of town it is recommended to stay there instead. Also the hotel is outside of a main bus stop so the buses are running all night and it is very noisy. None of the family got any sleep which was very hard coming off a 12 hour flight. One thing that was good was the buffet breakfast, cant complain at all about that. I had read trip advisor and thought it would be ok after our travel agent booked us here but if you are reading this and have a family, dont come here if you want some sleep and would like to go out at night.

Unbelievably this hotel was booked by our cruise wholesaler to have two nights in after a brilliant 14 night luxury cruise. It would have to be the worst hotel I have ever had the misfortune to stay in.
When our car pulled up, I thought we had the wrong address. It was Sunday and the hotel entry is down an arcade, behind a steel gate. The guy on reception spoke no english, but we did end up checking in eventually.
After seeing the room, I went out and checked on availability on some other nearby hotels and if it wasn't for having some pick ups arranged and only being there 2 nights I probably would have moved hotels.
The room itself had no airconditioner and was hot. And it stunk. There must have been something dead down one of the drains. The wardrobe was broken, the lino floor in in the room and the tiles in the bathroom where filthy. We wore thongs to use the shower it was that bad. The stench was so bad that we went to a nearby supermarket and bought some disinfectant to pour down the drains and on the shower floor and air freshner to spray around. I know that the hotel should have done that but the language gap made it too hard to explain. There where not even glasses in the bathroom for (bottled) water tooth brushing. We did mange to get a fan that had to be plugged into the TV outlet. In fact the TV was the only good thing about the room. A new Samsung 32" LCD (the remote was at reception). At least with the TV, I could say one nice thing about the room.
Breakfast was limited and based on the (lack of) cleanliness of the rest of the hotel, we ate cautiously in the one sitting we had.
It was not a cheap hotel pricewise. I would dread staying anywhere as bad again. Many nicer options around the area at a similar rack price.

Absolutely terrible! One of the worst hotels I have been to for a long time! We stayed for just one night passing through Santiago. First impression is very bad - the entrance is a side door in a shopping alley which at night is closed with an iron curtain. Trash everywhere in sight.
The second impression was not much better. The rooms seem like not renovated since 1970s. The bed sheets were not crispy - in fact I am quite sure they were not changed :-(((( There were no towels in the room. It took 4 calls to the reception desk to finally get them. Another inconvenience is no A/C in the hotel.
The quality of breakfast was low as everything else.
Te hotel is supposed to be 3* - but this is a bad joke.
Stay away from this place if you don't want to ruin you holidays.