There is no doubt that this hotel is one of the very best in Singapore. The rooms, restaurants and facilities are excellent. The staff however, aside from a few, clearly originate from a different planet and many are either incompetent at their job, arrogant in their treatment of guests, ignorant of sensitivities (e.g. with respect to halal food), just plain rude or display a combination of these traits. The GM opted to selectively respond to a list of serious issues experienced and endeavoured to gloss over the problems by stressing how privileged I should feel to be afforded a suite upgrade for the final 36 hrs of my 5 night stay. Starwood Corporate gave generic answers one would expect of someone who clearly hadn't digested the full extent of what I'd encountered on what was intended to be a relaxing break. All rather insulting. Frankly the property and the guests who stay there deserve infinitely better.

Just spent three nights at the hotel on the way home. A perfect choice, location fantastic at the top of Orchard Road, so easy walking distance to the shops. Check-in was excellent, although our room was not ready when we arrived (despite being after check-in time) - we were offered refreshments in the lounge which was very nice. The room was fantastic - king bed, plus rollaway for our son - still so much space to move around as these rooms are really very spacious. Fantastic bathroom & fittings. Butler service was excellent. Breakfast buffet was superb, all staff that we encountered were more than friendly & helpful. Had coffee & dinner by the pool, again excellent service. Thank you for making our stopover in Singapore very memorable. We will certainly be back.

Superb Hotel and Location. The service, food and sports facilities are excellent - the daily wine tasting is a great way to relax after a day's business.

Having stayed at many luxury properties all over the world, I have to say that that St. Regis Singapore was notably more refined than most recent hotel experiences. From the hotel's expensive but marvelous "Jet Quay" pickup at the airport -- which entailed a greeting at the gate and tram ride to a very private Immigration checkpoint, luggage retrieval service, and a ride to the hotel in a luxurious new Bentley -- to the warm greeting and seamless check-in, the welcome to Singapore could not have been more pleasant. Another wonderful thing about the St. Regis is the feeling of expansive space everywhere. Not only was the lobby a soaring expanse of marble that seems de rigeur for luxury hotels in Asia, but the room itself was uncommonly comfortable because of the generously high ceiling height and overall feeling of airy spaciousness. Butler service was deferential but uncloying, and room service was efficient and surprisingly restaurant-like. The gym, too, was uncrowded, sunny, and sufficiently equipped for a hotel facility. I look forward to the the opportunity to stay at this beautiful establishment again.